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Regular Visitor
Posts: 16
Registered: ‎05-10-2017
Accepted Solution

Mobile App doesn't work in iPad

Hi all,

 

A lot of our iPad users have problems using the app. They cannot see the data of our reports:

 

error_delegado.png

 

Thenk you in advance.

 

Mario L.


Accepted Solutions
Regular Visitor
Posts: 16
Registered: ‎05-10-2017

Re: Mobile App doesn't work in iPad

Hi!

 

Thank you for you request,

 

Finally it was a version problem, we tried the last one and it seems to work fine.

 

Thank you again.

 

Mario L.

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Established Member
Posts: 176
Registered: ‎01-14-2018

Re: Mobile App doesn't work in iPad

Hey @MarioLorenzo,

 

Thank you for your report.

Are you able to see the report when using the browser?

 

Thanks Maya

Regular Visitor
Posts: 16
Registered: ‎05-10-2017

Re: Mobile App doesn't work in iPad

Hi @mshenhav,

 

They have the same problem using the browser.

 

Thanks.

 

Mario L.

Established Member
Posts: 176
Registered: ‎01-14-2018

Re: Mobile App doesn't work in iPad

Hey @MarioLorenzo,

 

Therefore this is not a problem with the mobile app.

This might be an issue with the report dataset, or a wider issue. Have you tried to view other reports?

Does the problem presist in other reports?

If yes, please contact Power BI Service -https://community.powerbi.com/t5/Service/bd-p/power-bi-web-app

 

Thank you, Maya

 

 

Regular Visitor
Posts: 16
Registered: ‎05-10-2017

Re: Mobile App doesn't work in iPad

Hi!

 

Thank you for you request,

 

Finally it was a version problem, we tried the last one and it seems to work fine.

 

Thank you again.

 

Mario L.