Mobile App Not Showing Data

[aswcft]

Hi, I have created a mobile report using Power BI Desktop.  When I publish the report to our Report Server, I can see the data.  But when I access the report using the Power BI Mobile app, the data items do not show.  The data items are replaced by a X with a See Data written underneath.  If i click See Data, nothing happens.  Does any know why the data items won't show and how to fix this please?  Thank you

[v-shex-msft]

HI @aswcft,

Did this issue fix on your side? If this is a case, you can consider sharing the version of the mobile app and close the thread to help other users to know which version release fixed the issue.

Regards,

Xiaoxin Sheng

[mshenhav]

Hey @aswcft ,

Can you please provide little more information:

1) Arre you using iOS or Android app?

2) Can you share screencaptue of what you get instead of the report?

3) What Report Server version are you using?

4) Are you able to view the report when browsing from mobile broswer instead of the app?

Thanks, Maya

[aswcft]

Thanks @mshenhav 

[oreduar]

hi @aswcft ,

are you using the latest version of Power BI Report server?

(May 2020)

Ori

[aswcft]

Hi @oreduar  I am using September 2019.  I have just created two test reports, both with a matrix.  Using the Mobile App, I can see a matrix on one of the reports, but not in the other?  That seems a bit weird?

[aswcft]

Hi @mshenhav  and @oreduar .  Is anyone able to come back to me with this please?  The answer can't be to download a newer version when it seems to work for somethings and not for other?  Although I can't work out why it works somtimes and not others?  Thanks

[mshenhav]

Hey @aswcft ,

Does hitting the refresh butto fix the problem?

What is the experience loading the same reports in Chrome from the same device?

Thanks, Maya 

[aswcft]

Thanks for your reply Maya.

1. I am using the Android App.

2. Image

3. I am using Power BI Report Server.  

4. I can view the report when browsing from the Web.  

Thank you