Maps not visible on iOS app

[kojamin]

Hi all, i have a report with a map which is correctly visible on PBI Report Server from browser both via pc and iPad.

When i try to accede the report via iPad using PBI app all the maps are not visible. 

SYSTEM INFO

Device: iPad

App version: 27.3

PBI desktop version used to develop the report: sept 2022

PBI report server: Version1.15.8300.38452(September 2022)

[kojamin]

Hi @mshenhav, thanks for your answer.

I'm using the standard  map visualization (see below)

What I forgot to mention is that the whole environment is accessible via VPN. I was wondering, since I have confirmed that the problem is not caused by any issues with the data or the report itself, if the browser and the iOS app retrieve the map in a different way and if we need to whitelist additional IPs in order for the app version to be fully functional.

[mshenhav]

Hey @kojamin ,

Which map visual are you using?

Thanks, Maya