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dragan80 Frequent Visitor
Frequent Visitor

Map Visualization not working on Android

Hi all,

 

We have an issue with Map visual, it works fine on Desktop, Service but when opened in Mobile version Map is not displaying.

 

This happens only on Android (all versions) and on iPhone it works and loads ok

 

Has anybody had a similar problem?

 

Thanks,

Dragan

1 ACCEPTED SOLUTION

Accepted Solutions
mshenhav Established Member
Established Member

Re: Map Visualization not working on Android

Hey,

 

A fix was just published to the store.

It will be available for downlaod in few hours.

 

Thanks, Maya

14 REPLIES 14
Community Support Team
Community Support Team

Re: Map Visualization not working on Android

HI @dragan80,


Which version power android device you test? Can you please share more detailed information?

BTW, you can also contact to mobile team for better support.

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin Sheng
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.



For learning resources/Release notes, please visit: | |
dragan80 Frequent Visitor
Frequent Visitor

Re: Map Visualization not working on Android

Hi Xiaoxin,

 

I've tested the Map on Android 7.0 and 8.0 and it doesn't load. It's not a matter of internet connection since we tested also on iPhone and it load easily. On all phones we have latest version of Power BI and also our Desktop version is March update and reports are created and published in it.

 

Scenario is regular. We have a Dataset published, Reports connected live to Dataset and optimized for mobile view also. Everything works as expected except the Map visual doesn't load.

 

We also tested in "cross browser testing tool" and it "works" ok, but I belive more in live tests :-)

 

Thanks,

Dragan

oreduar Frequent Visitor
Frequent Visitor

Re: Map Visualization not working on Android

hi @dragan80,

 

can i ask some additionals questions ?

 

we have several maps visuals -

  • Map
  • Filled Map
  • ArcGIS Maps (esri map)

(you can see visual name by hovring with the mouse on it)

are you using the first ? (Map visual)

 

are other visuals on the report loading ok ? 

do you get any error messages when you open the report ? 

 

please share some print screens with us - 

you can sent it to the mobile team support

 

thanks,

Ori

viniciusmariano Frequent Visitor
Frequent Visitor

Re: Map Visualization not working on Android

Same problem here...

Tested in several android devices.

 

Any sugestion?

 

Att.

oreduar Frequent Visitor
Frequent Visitor

Re: Map Visualization not working on Android

hi @viniciusmariano,

 

i am still waiting for some more details,

can you contact the mobile team support and share some more details and prints screens ?

 

(this is what we see

Capture5.PNG)

thanks,

Ori

mshenhav Established Member
Established Member

Re: Map Visualization not working on Android

Hey,

 

Can you please send a detailed email with the issue you're facing to mpbisup@microsoft.com.

We will need: App Version, OS Version, Type of map tile you're using and screenshots from the app.

 

Thanks Maya

viniciusmariano Frequent Visitor
Frequent Visitor

Re: Map Visualization not working on Android

Hello,

 

I sent an e-mail to support, but im replicating here.

 

Since last mobile update, map visuals dont show information and remains blank either in portrait or landscape mode.
Android version 6.0.1
PBI Mobile version 111976
Language  PT-BR
 
Screenshots

Mobile:

Teste Mobile.png

 

 

Desktop:

Teste1.png

 

 

Thanks.

dragan80 Frequent Visitor
Frequent Visitor

Re: Map Visualization not working on Android

Hey,

 

I've also sent to mobile them just after your first reply, but also will upload here.

App Version 111976

Tested on both 7.0 & 8.0 Android version

 

Here are the screenshots also

 

Mobile

 

 1.jpg2.jpg

 

Desktop

 

3.JPG

 

Thanks,

Dragan

Highlighted
dragan80 Frequent Visitor
Frequent Visitor

Re: Map Visualization not working on Android

Hey,

 

I've also sent to mobile them just after your first reply, but also will upload here.

App Version 111976

Tested on both 7.0 & 8.0 Android version

 

Here are the screenshots also

 

Mobile

 

 1.jpg2.jpg

 

Desktop

 

3.JPG

 

Thanks,

Dragan