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Regular Visitor
Posts: 43
Registered: ‎06-18-2017
Accepted Solution

Issues with Mobile App after upgrading Power BI Report Server to August 2018 Release

Hi,

 

I upgraded our Power BI Report Server to the latest August 2018 Release. I cleared the cache in all IE/Chrome browsers and I am able to view all existing reports previously published to the server from these browsers.

 

However I have issues viewing these reports from the Mobile App!!

 

I cleared the cache for the Power BI Mobile App (installed on an android device) and even re-installed the latest app again from Google Play, bu still have problems in opening any existing Power BI Report Server report. When the report opens non of the visuals or slicers in the report appear!!

 

Please help urgently!! Is there an issue with Power BI Mobile App with this latest PBI Report Server release??

 

Luai

 


Accepted Solutions
Regular Visitor
Posts: 43
Registered: ‎06-18-2017

Re: Issues with Mobile App after upgrading Power BI Report Server to August 2018 Release

Solved after doing the following:

 

1. Uninstall Power BI Mobile App from the android device

2. Restart the android device

3. Reinstall the Power BI Mobile App from Google Play (Note: It is exactly the same version that existed in #1 above!!)

4. Restart the android device

5. Reconfigure the connection again in the Power BI Mobile App to the PBI Report Server

 

View solution in original post


All Replies
Established Member
Posts: 196
Registered: ‎01-14-2018

Re: Issues with Mobile App after upgrading Power BI Report Server to August 2018 Release

Hey @Luai7,

 

Can  you please contact us through our support mail (mpbisup@microsoft.com) with the details of the problems you are expereincing? 

 

Thank you, Maya

Regular Visitor
Posts: 43
Registered: ‎06-18-2017

Re: Issues with Mobile App after upgrading Power BI Report Server to August 2018 Release

Done

 

Thanks Maya.

Regular Visitor
Posts: 43
Registered: ‎06-18-2017

Re: Issues with Mobile App after upgrading Power BI Report Server to August 2018 Release

Solved after doing the following:

 

1. Uninstall Power BI Mobile App from the android device

2. Restart the android device

3. Reinstall the Power BI Mobile App from Google Play (Note: It is exactly the same version that existed in #1 above!!)

4. Restart the android device

5. Reconfigure the connection again in the Power BI Mobile App to the PBI Report Server

 

Frequent Visitor
Posts: 6
Registered: ‎09-15-2018

Re: Issues with Mobile App after upgrading Power BI Report Server to August 2018 Release

This worked fine for me thanks.