Issue in Opening Tiles from Mobile view in PowerBI Android app

[suganthijayam]

When trying to open the Tiles(which has link to reports) in the SharedWithMe dashboards from Mobile view it throws error as "Cant open link" . Anyone facing such issue? what is the resolution for it

[michalfoster]

HI @suganthijayam ,

Can you please try to perform the exact scenario Power BI web and let us know if you also getting the same error?
Sometimes it related to the fact that the linked report was not shared with you.

Regards,

Michal

[suganthijayam]

I tried the exact scenario and it is working fine in web. Issue is only in Mobile app when access reports from the Dashboards in shared with me

[v-shex-msft]

HI @suganthijayam ,

I'd like some detail informations to help use clarify this issue.(e.g. OS version, device type, power bi mobile app version, anything special on your reports)

Regards,

Xiaoxin Sheng

[suganthijayam]

@v-shex-msft This issue is not specific to any devicetype. We have observed this issue in many different mobile models(Android OS) and with latest power bi mobile app version.

Can you please try this below scenario to reproduce this issue. 

1. Create a Report and pin tiles to a new dashboard

2. Provide read only access to your colleague for this dashboard

3. Ask your colleague to launch the dashboard from SharedWithMe 

4. Try to click on the tiles(which has link to the report) 

After step4, it is showing "Can't Open Link".

[yarivm]

Hi

We released a new version to Android store.

Version: 112710

Let us know if you can see the update and if it is working for you now

Thanks

Yariv

[suganthijayam]

@yarivm Issue still exists in the new Android version also. Please help. 

Thanks!

[yarivm]

Hi

Please contact us on mpbisup@microsoft.com to provide more details:

- Screenshots

- Comparing Web and Mobile

- Power BI Version

- How the dashboard was created on the web, custom URL screen shot.

Thanks

Yariv

[suganthijayam]

@yarivm I have responded to the mpbisup@microsoft.com mail id. 

Thanks in advance for your help!

[suganthijayam · Accepted solution]

@yarivm Thanks a lot!

Issue is resolved after reinstalling the app!