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vicopessi Frequent Visitor
Frequent Visitor

IOS Power BI App - an unpexted internal error ocurred


Hi all,

me and other 3 users (until now) in our company are not able to login to the APP, getting "an unpexted internal error ocurred, please try again" after entering the username. the password enter option does not even appears. Online the login works fine (via SSO or entering the credentials).

any ideas?

Thank in advance

1 ACCEPTED SOLUTION

Accepted Solutions
vicopessi Frequent Visitor
Frequent Visitor

Re: IOS Power BI App - an unpexted internal error ocurred

Hi,

 

thanks for the answer, but the problem is now solved. The issue was the self-signed certificate in our PowerBI server. We've requested a new one by GoDaddy and now it works fine, everyone is able to login.

2 REPLIES 2
Community Support Team
Community Support Team

Re: IOS Power BI App - an unpexted internal error ocurred

Hi @vicopessi,

 

I'd like to suggest you to check the verification state of these accounts. Some of domains/companies setting to only allow the verified account login in the app.(e.g. microsoft account)


If this is a case, you need to send the request and wait for the verificaled.

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin Sheng
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.



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vicopessi Frequent Visitor
Frequent Visitor

Re: IOS Power BI App - an unpexted internal error ocurred

Hi,

 

thanks for the answer, but the problem is now solved. The issue was the self-signed certificate in our PowerBI server. We've requested a new one by GoDaddy and now it works fine, everyone is able to login.