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Regular Visitor

IOS App not working

I can't reach my report on on iOS Power BI app; iPad iPhone. When I try to view the report all I get is the spinning refresh notification and nothing happens. On android and web browser work fine. Is there something I'm missing? Thanks.

2 ACCEPTED SOLUTIONS
Power BI Team
Power BI Team

Hey @Thana ,

 

Can you please provide more details?

1) are you trying to connect Power BI service or Report Server?

2) Are you able to view your report from Safari on iOS?

3) Can you share video/screencapture?

4) What app version are you using?

 

Thanks Maya

View solution in original post

Community Support
Community Support

HI @Thana,

What version of power bi mobile app and ios system are you test? Did you work with common power bi service or try to link to an on-premises report server? If you mean the second one, I'd like to suggest you try to connect with different methods. (server name or ip address/ports)

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

View solution in original post

4 REPLIES 4
Community Support
Community Support

HI @Thana,

What version of power bi mobile app and ios system are you test? Did you work with common power bi service or try to link to an on-premises report server? If you mean the second one, I'd like to suggest you try to connect with different methods. (server name or ip address/ports)

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider accept as solution to help other members find it more quickly.

View solution in original post

 
The mobile app version is 21.5
iOS version 14.0.1
I try to work on Power BI service.
 
Thanks
Power BI Team
Power BI Team

Hey @Thana ,

 

Can you please provide more details?

1) are you trying to connect Power BI service or Report Server?

2) Are you able to view your report from Safari on iOS?

3) Can you share video/screencapture?

4) What app version are you using?

 

Thanks Maya

View solution in original post

 
1. I try to connect Power BI service
 
2.I can view on Safari on any devices
 
3. I’ll send you a screen capture
 
4. The current version is 21.5

D56CD421-F062-4450-B5B9-52CACB408DA0.pngB58858DF-5F04-42CD-81CD-B014BA6FD608.png

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