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IsraelGarcia
Frequent Visitor

Error al intentar iniciar sesion desde la App

Buenas tardes, mi nombre es Israel Garcia

 

Tengo un celular Hawei P30 2018 desde el cual intento iniciar sesió en la App de Power BI y cualquier cuenta que capturo manda el mensaje de: "HA HABIDO UN PROBLEMA AL AUTENTICAR LA CUENTA. VUELVA A INTENTARLO O PONGASE EN CONTACTO CON EL EQUIPO DE SOPORTE TECNICO

 

Solo sucede con este equipo

 

¡De antemano Gracias!

 

3 REPLIES 3
mshenhav
Power BI Team
Power BI Team

Hey @IsraelGarcia ,

 

Thanks for reporting this. Can you please provide the follow information to help us invetigate the issue you are facing:

  1. Which version of the PowerBI app are you using? Please make sure it’s the latest. 
  2. Can you sign in without issues on the browser on the same device? 
  3. Do you have an authenticator app installed? If yes, can you please uninstall it and try signing in again? 

Thanks Maya

@mshenhav :

 

1. Es la version 2.2.220728.2167272, si es la última

2. En otros celulares si permite el inicio de sesion. O a nivel desktop también. En ese celuar en particular ya intentamos firmarnos con otras dos cuentas diferententes y también lo impide mandando el mismo mensaje.

3. No se tienen aplicaciones de autenticación instaladas

Thanks @IsraelGarcia ,

 

Can you sign in into Power BI website using the device broswer? or is that blocked as well? We are trying to understand if this is an access issue or app issue, since we are not able to reproduce the issue.

Please contact us at Power BI Mobile Support <mpbisup@microsoft.com> for additional investigation. 

 

Thanks, Maya

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