08-24-2015 12:40 PM
I'm using IOS and the app works fine from home. At work, we are having issues with utilizing the tool while on the corporate network.
We do not set any proxy settings.
The network does automatically route traffic through the BlueCoat proxy for filtering and security.
I tried to wireshark my iPhone utilizing Apple's Xcode and tried a dump from a wifi AP, but everything appears properly encrypted and I'm not getting much.
I also noticed that the new Sway app also has trouble on our network. My thinking is that these new MS apps are doing something different and I can't determine the change. Can someone point me in a direction for further testing?
08-28-2015 10:46 AM
Not receiving replies from MS is frustrating. We've submitted the "Frowns" from the app (repeatedly) and now through the website here, but we are not receiving any assistance with the mobile app.
Can we get any feedback at all?
08-29-2015 02:53 PM
@mtgarden did you bring this up to the attention of your network folks? This maybe a firewall setting that tries to decrypt things that it should not be decrypting or maybe they need to whitelist PowerBI.com and other Microsoft sites.
08-30-2015 03:37 AM
We received your emails on our different support channels.
After investigating part of the issue, we sent you an email today asking you to provide us with more details.
Please send us the following details to email@example.com or simply reply to the email we sent you :
1. Please send us your GEO location
2. Please send us a screenshot of the error message you recieve?
3. Did you check the issue with your IT manager? It might be related to the network settings and in this case we think it can help.
Please send us the details so we can further investigate the issue and help you solve it.
09-06-2015 01:30 AM
I have checked the issue and we currently don't support BlueCoat.
We are suggesting that you will use a different network connection options until we will be able to offer support for this kind of connections.