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CDJacks Frequent Visitor
Frequent Visitor

Drill Down Donut Chart Does Not Appear in the Mobile App on Iphone

The title says it all, android devices do not seem to have this problem

1 ACCEPTED SOLUTION

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Power BI Team mshenhav
Power BI Team

Re: Drill Down Donut Chart Does Not Appear in the Mobile App on Iphone

Hey @CDJacks ,

 

The CV developers recommend to use “Advanced Donut Visual” instead of “Drill Down Donut Chart”.

It should provide better experience in Mobile app.

They will fix “Drill Down Donut Chart” in the future.

 

Thanks, Maya

6 REPLIES 6
Power BI Team mshenhav
Power BI Team

Re: Drill Down Donut Chart Does Not Appear in the Mobile App on Iphone

Hey @CDJacks ,

 

Can you provide more details and screenshot from iOS and Android apps?

We need device model and app version as well.

 

Thanks, Maya

CDJacks Frequent Visitor
Frequent Visitor

Re: Drill Down Donut Chart Does Not Appear in the Mobile App on Iphone

Iphone:

Model: XS Max

IOS: 12.3.1

Power BI app is up to date

Android:

Model: Samsung Galaxy S10

OS: Android Version 9

Power BI app is up to date

First two pictures are of the Iphone and the last is the android. I tested this with another iphone and android phone and the result was the same (different models of both phones). It's only with the third party ZoomCharts visual.

 

dashboard iphone.pngIphone Main Screendashboard iphone zoom.pngIphone when zooming in on visualdashboard android.jpgAndroid Main Screen

Power BI Team mshenhav
Power BI Team

Re: Drill Down Donut Chart Does Not Appear in the Mobile App on Iphone

Hey @CDJacks ,

 

Is the visual a custom visual?

What is the visual name?

 

Maya

CDJacks Frequent Visitor
Frequent Visitor

Re: Drill Down Donut Chart Does Not Appear in the Mobile App on Iphone

The name of the visual is Drill Down Donut Chart by Zoom Charts. I imported it from the market place

Power BI Team mshenhav
Power BI Team

Re: Drill Down Donut Chart Does Not Appear in the Mobile App on Iphone

Hey @CDJacks ,

 

It looks like an issue with the visual.

We contacted the custom visual team for additional investigation.

 

Regards, Maya

Highlighted
Power BI Team mshenhav
Power BI Team

Re: Drill Down Donut Chart Does Not Appear in the Mobile App on Iphone

Hey @CDJacks ,

 

The CV developers recommend to use “Advanced Donut Visual” instead of “Drill Down Donut Chart”.

It should provide better experience in Mobile app.

They will fix “Drill Down Donut Chart” in the future.

 

Thanks, Maya

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