Reply
Frequent Visitor
Posts: 3
Registered: ‎11-22-2018
Accepted Solution

Doesn't show Visio visual on Android

Hi all,

I have an issue with visio visual, it works fine on Desktop, Service but when opened in Mobile version visio custom visual is not displaying. only shows 'SharePoint Online... login'

This happens only on Android phone that I have. The phone I have is "Samsung note 8"

Thanks,


Accepted Solutions
Established Member
Posts: 176
Registered: ‎01-14-2018

Re: Doesn't show Visio visual on Android

Hello @frank_kor,

 

Thanks for your report. It seems that new chrome update for Android has impacted that functionality.

We are currently working on a fix. 

 

Thanks, 

Maya

View solution in original post


All Replies
Community Support Team
Posts: 6,939
Registered: ‎08-14-2016

Re: Doesn't show Visio visual on Android

Hi @frank_kor,

 

Can you please share more detail informations about this issue? (e.g. device system version, power bi version, screenshots...)

 

In addition, is there any device authorization enabled on your office account?

Set up multi-factor authentication for Office 365 users

 

Regards,
Xiaoxin Sheng

Established Member
Posts: 176
Registered: ‎01-14-2018

Re: Doesn't show Visio visual on Android

Hello @frank_kor,

 

Thanks for your report. It seems that new chrome update for Android has impacted that functionality.

We are currently working on a fix. 

 

Thanks, 

Maya

Frequent Visitor
Posts: 3
Registered: ‎11-22-2018

Re: Doesn't show Visio visual on Android

Hello, Xiaoxin Sheng,

Thanks a lot.

Android ver. is 8.0.0 and Samsung Experience ver. is 9.0.

I had seen the Visio visual on mobil appx. a month ago, but I don't see recently.

I've updated Power-bi every month.

 

Service pic. on the tablet and laptop..pngService pic.mobile App. pic..pngMobile App. pic.

Best regards,

frank_kor

Frequent Visitor
Posts: 3
Registered: ‎11-22-2018

Re: Doesn't show Visio visual on Android

Hello Maya,

 

I couldn't see visio visual on my cell yet.

I'm still waiting your reply.

Please, let me know the reason why I could not see that visual.

 

Thanks,

frank_kor

Established Member
Posts: 176
Registered: ‎01-14-2018

Re: Doesn't show Visio visual on Android

Hey @frank_kor,

 

The fix will be available on Dec-23. 

Thank you for reporting this issue.

 

Maya