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frank_kor Frequent Visitor
Frequent Visitor

Doesn't show Visio visual on Android

Hi all,

I have an issue with visio visual, it works fine on Desktop, Service but when opened in Mobile version visio custom visual is not displaying. only shows 'SharePoint Online... login'

This happens only on Android phone that I have. The phone I have is "Samsung note 8"

Thanks,

2 ACCEPTED SOLUTIONS

Accepted Solutions
mshenhav Established Member
Established Member

Re: Doesn't show Visio visual on Android

Hello @frank_kor,

 

Thanks for your report. It seems that new chrome update for Android has impacted that functionality.

We are currently working on a fix. 

 

Thanks, 

Maya

mshenhav Established Member
Established Member

Re: Doesn't show Visio visual on Android

Hey @frank_kor,

 

The fix will be available on Dec-23. 

Thank you for reporting this issue.

 

Maya

6 REPLIES 6
Community Support Team
Community Support Team

Re: Doesn't show Visio visual on Android

Hi @frank_kor,

 

Can you please share more detail informations about this issue? (e.g. device system version, power bi version, screenshots...)

 

In addition, is there any device authorization enabled on your office account?

Set up multi-factor authentication for Office 365 users

 

Regards,
Xiaoxin Sheng

Community Support Team _ Xiaoxin Sheng
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.



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mshenhav Established Member
Established Member

Re: Doesn't show Visio visual on Android

Hello @frank_kor,

 

Thanks for your report. It seems that new chrome update for Android has impacted that functionality.

We are currently working on a fix. 

 

Thanks, 

Maya

frank_kor Frequent Visitor
Frequent Visitor

Re: Doesn't show Visio visual on Android

Hello, Xiaoxin Sheng,

Thanks a lot.

Android ver. is 8.0.0 and Samsung Experience ver. is 9.0.

I had seen the Visio visual on mobil appx. a month ago, but I don't see recently.

I've updated Power-bi every month.

 

Service pic. on the tablet and laptop..pngService pic.mobile App. pic..pngMobile App. pic.

Best regards,

frank_kor

frank_kor Frequent Visitor
Frequent Visitor

Re: Doesn't show Visio visual on Android

Hello Maya,

 

I couldn't see visio visual on my cell yet.

I'm still waiting your reply.

Please, let me know the reason why I could not see that visual.

 

Thanks,

frank_kor

mshenhav Established Member
Established Member

Re: Doesn't show Visio visual on Android

Hey @frank_kor,

 

The fix will be available on Dec-23. 

Thank you for reporting this issue.

 

Maya

Highlighted
frank_kor Frequent Visitor
Frequent Visitor

Re: Doesn't show Visio visual on Android

Hello Maya,

 

Finally solved! I can See the visio visual On Android.

Really Thanks,

 

frank_kor