Doesn't show Visio visual on Android

[frank_kor]

Hi all,

I have an issue with visio visual, it works fine on Desktop, Service but when opened in Mobile version visio custom visual is not displaying. only shows 'SharePoint Online... login'

This happens only on Android phone that I have. The phone I have is "Samsung note 8"

Thanks,

[mshenhav · Accepted solution]

Hello @frank_kor,

Thanks for your report. It seems that new chrome update for Android has impacted that functionality.

We are currently working on a fix. 

Thanks, 

Maya

[mshenhav · Accepted solution]

Hello @frank_kor,

Thanks for your report. It seems that new chrome update for Android has impacted that functionality.

We are currently working on a fix. 

Thanks, 

Maya

[frank_kor]

Hello Maya,

I couldn't see visio visual on my cell yet.

I'm still waiting your reply.

Please, let me know the reason why I could not see that visual.

Thanks,

frank_kor

[mshenhav · Accepted solution]

Hey @frank_kor,

The fix will be available on Dec-23. 

Thank you for reporting this issue.

Maya

[frank_kor]

Hello Maya,

Finally solved! I can See the visio visual On Android.

Really Thanks,

frank_kor

[v-shex-msft]

Hi @frank_kor,

Can you please share more detail informations about this issue? (e.g. device system version, power bi version, screenshots...)

In addition, is there any device authorization enabled on your office account?

Set up multi-factor authentication for Office 365 users

Regards,
Xiaoxin Sheng

[frank_kor]

Hello, Xiaoxin Sheng,

Thanks a lot.

Android ver. is 8.0.0 and Samsung Experience ver. is 9.0.

I had seen the Visio visual on mobil appx. a month ago, but I don't see recently.

I've updated Power-bi every month.

Service pic.Mobile App. pic.

Best regards,

frank_kor