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Thomas78 Frequent Visitor
Frequent Visitor

Dashboard tiles showing up blank in mobile app

Hi,

 

I'm struggling with my visuals not showing as expected in the Mobile dashboard. When I pin a very simple visual (like a card) it shows properly in the Mobile app (iPhone) as well, but for more complex visuals (like bar charts), the tile will be empty - only the heading showing and the elipse. When going into expanded view I see the full visual as expected - but noting on the main view.

 

Is there any limitations for the mobile view that would explain this?

 

Appreciate any guidance on this subject!

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
Power BI Team yarivm
Power BI Team

Re: Dashboard tiles showing up blank in mobile app

Hi

We’ve reproduced the issue and we are working on a fix.

The fix will be on version 14.3 and should reach to store this week. (No final date yet)

As a workaround, can you please try to uninstall and install the app and verify?

 

Thank you, The Power BI team

 

View solution in original post

11 REPLIES 11
Community Support Team
Community Support Team

Re: Dashboard tiles showing up blank in mobile app

Hi @Thomas78,

 

Have you test on other devices to ensure if the issue only appears on your iphone device? Please share more detail information to help us clarify your scenario.

 

BTW, did you faced the similar issue like below link?

chart display problem in Power BI app

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin Sheng
If this post helps, please consider Accept it as the solution to help the other members find it more quickly
Learning resources: Power BI
Thomas78 Frequent Visitor
Frequent Visitor

Re: Dashboard tiles showing up blank in mobile app

Many thanks for the reply.

I also suspected it could be related to my specific setup or similar so I just added a colleageague as subscriber to this test dashboard. I don't know if that action itself solved the problem or if it was just a coincidence, but now it works on my phone, just as it should. Maybe the dashboard needs a subscriber to go full feature somehow. Weird thing is that the simple card visuals worked also before. For the details if someone comes across this thread down the road, we use a sharepoint list as datasource for this dashboard.


Thansk again!

Community Support Team
Community Support Team

Re: Dashboard tiles showing up blank in mobile app

HI @Thomas78,

 

Maybe you can contact to power bi mobile team to confirm if the issue caused on specific device or other reason.(cache data, network, app version ...)

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin Sheng
If this post helps, please consider Accept it as the solution to help the other members find it more quickly
Learning resources: Power BI
Power BI Team yarivm
Power BI Team

Re: Dashboard tiles showing up blank in mobile app

Hi

We’ve reproduced the issue and we are working on a fix.

The fix will be on version 14.3 and should reach to store this week. (No final date yet)

As a workaround, can you please try to uninstall and install the app and verify?

 

Thank you, The Power BI team

 

View solution in original post

Thomas78 Frequent Visitor
Frequent Visitor

Re: Dashboard tiles showing up blank in mobile app

Thanks! Reinstalling the app solved the issue. Now works as expected.
Premkumar1 Frequent Visitor
Frequent Visitor

Dashboard tiles showing up blank in mobile app

I am getting the same error in my mobile app, Dashboard tiles are showing up blank.


Issue Details:

I have created dashboard in PowerBI Online both web view and Phone view. Report tiles are pinned in Dashboard, Tiles are visible in Web view, The same tiles are not visible in Mobile app.The tiles are displaying as blank (empty). So i have uninstalled app and then re-installed again, at the first time view report tiles are visible in the mobile app, again after few mins automatically went to blank. The problem repeadly happened in the mobile app view. If anyone sort out of this issue will be helpful.

 

Specifications:
Mobile: Iphone
App: Power BI
Version: 15.5

Premkumar1 Frequent Visitor
Frequent Visitor

Dashboard tiles showing up blank in mobile app

I am getting the same error in my mobile app, Dashboard tiles are showing up blank.


Issue Details:

I have created dashboard in PowerBI Online both web view and Phone view. Report tiles are pinned in Dashboard, Tiles are visible in Web view, The same tiles are not visible in Mobile app.The tiles are displaying as blank (empty). So i have uninstalled app and then re-installed again, at the first time view report tiles are visible in the mobile app, again after few mins automatically went to blank. The problem repeadly happened in the mobile app view. If anyone sort out of this issue will be helpful.

 

Specifications:
Mobile: Iphone
App: Power BI
Version: 15.5

Power BI Team mshenhav
Power BI Team

Re: Dashboard tiles showing up blank in mobile app

Hey @Premkumar1,

 

Can you please browe the same dashboard in you mobile browser, and provide us informaion about the experiene you get there?

Please send us the informatio to Power BI Mobile Support <mpbisup@microsoft.com>.

 

Thanks Maya

Premkumar1 Frequent Visitor
Frequent Visitor

Re: Dashboard tiles showing up blank in mobile app

Hi Maya,

 

Thanks for the support.

 

I have checked in the mobile browser as well as desktop browser the tiles are visible, The problem only in the mobile app. Dashboard tiles are not displaying in the Mobile Power BI App. As you mentioned, have sent an email to Power BI mobile support team.

 

Please solve this issue, it will be helpful.

 

 

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