Skip to main content
cancel
Showing results for 
Search instead for 
Did you mean: 

The ultimate Microsoft Fabric, Power BI, Azure AI & SQL learning event! Join us in Las Vegas from March 26-28, 2024. Use code MSCUST for a $100 discount. Register Now

Reply
Anonymous
Not applicable

Dashboard stuck fetching Direct Query Data

IMG_1242.jpg

As seen in the snapshot above, the dashboard works sometimes but often times its stuck as shown.

The Dataset is connecting to Enterprise Gateway and using Direct Query.

Just to be clear, the entire process works normally as i get the live sales every 15 minutes. But this issue occures randomly every now and then, and its really frustrating to actually go with this on presentation and have it get stuck there infront of everyone.

Dashboard and report work perfect in Power BI Service and desktop. This issue is only on Mobile App.

What could be causing it?

4 REPLIES 4
yarivm
Power BI Team
Power BI Team

Thanks for your report

Can you please share more details?

- OS version

- Device type

- Do you see this only on your device?

- What about other dahboards?

- Can you upgrade to latest version that we released today?

 

Thanks

Yariv

 

 

Anonymous
Not applicable

Thanks for your reply.

 

Device is iPhone 8 Plus running on iOS 12.0

Other dashboards are also experiencing such issue, but less oftenly

I have iPad as well in which this issue is occuring (Other devices have it as well)

 

I unistalled and reinstalled PowerBI from AppStore but still the issue persists. Just stuck on the dashboard with the little loading icon in the middle and nothing more happens.

Thanks

Can you please send the PBIX file to mpbisup@microsoft.com?

 

Can you please verify you are using version 16.9?

 

Thanks

Yariv

Anonymous
Not applicable

Sent you email with the PBIX file.

Yes indeed, Mobile App version is 16.9

 

Looking forward to hearing from you.

Helpful resources

Announcements
Fabric Community Conference

Microsoft Fabric Community Conference

Join us at our first-ever Microsoft Fabric Community Conference, March 26-28, 2024 in Las Vegas with 100+ sessions by community experts and Microsoft engineering.