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Regular Visitor

Dashboard and reports are empty on Windows 10 PowerBI App


I'm using the PowerBI App for Windows 10 and I have two Dashboards and two Reports. If I try to open them, the dashboards / reports stay empty. The dashboards / reports are displayed on the PowerBi website though.


I tried serveral devices (HP, Dell) and several gateways to the internet (company, home office w/o VPN)

My region is Germany. Would be great to know if someone can reproduce the problem.


Cheers Michael

Power BI Team
Power BI Team

Hey @michaels

Can you please upgrade the Power BI app to the latest app version in store and try again?

We had a bug that we fixed around local and region settings that might solve also the issues that you experience.

Please update on status after trying the new app (version 11429).

Hi @yaronc, thank you for your reply! I have version 32.60301.11445.0 but unfortunately the problem still exists. The example dashboards in the PowerBI-App work though.

Hello @michaels, sorry to hear on this experience that you have.

Can you please reach out to with the following information:

  • What is the App version? (just that we will have that information on the email) it would be - 32.60301.11445.0.
  • What is your Windows build?
  • Does it happen to all of your dashboards? Do the dashboards exist under my workspace?
  • Do the dashboards work on the web site?
  • What is the dashboards data source (Excel, pbix, AS, other)?
  • Other device info (from settings => Time & language): Country/Region and Regional format, time zone, language.


For trobuleshooting purposes, can you share one of the dashboards that are empty with me (

*You can do that only if your tenant admin allows that on the admin portal.

Hi @yaronc,

thank you for your advice, I will reach out to PBIWinAppSup and I will share one of the Dashboards which does not show up in the app.


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