Custom Visuals no longer working with iPhone app

[jamesdales]

We have a series of dashboards built for a client using custom visuals. 

They use the iphone app to view these dashboards. 

Since they updated to the latest iphone app this week, the custom visuals no longer render and are replaced with a empty tile with a power bi logo inside.

Is this a problem with the mobile app, or just our custom visual?

(It seems to work fine on Android and Windows Phone).

Thanks

James

[rongi · Accepted solution]

Hi all,

I'm glad to share that Custom visuals on mobile devices are back.

Please let us know if you still have any issues.

   - ron

[rongi · Accepted solution]

Hi,

We have deployed another fix to production. 

To make sure you're using the last js code, please pull to refresh, kill the app and re-actviate it.

We are waiting for your feedback.

Note: We are aware of the slowlyness issue and we'll invest time in it in the coming weeks.

   - Ron

[galbraithag]

My company is also experiencing this issue!!  

 iOS version 9.3.1

iphone 5s/c and 6s

United States/English

powerbi version 6.9

we are also experiencing another issue with the app....on the report tab, any page with a custom visualization crashes the app!!  Any updates would be appreciated!

andrew

[cmn]

Hi.

I have this problem as well.  Refer to these posts for more details...

http://community.powerbi.com/t5/Developer/Custom-Visuals-Sandbox-is-coming-Here-s-what-you-need-to-k...

http://community.powerbi.com/t5/Service/Custom-Visuals-not-working/m-p/28298

I recommend anyone with this problem should raise a ticket.  I'm hoping the more of us that raise a ticket, the higher priority this gets within the Power BI team.

[gsingh]

@RomiK

Not only iOS, post android 6th Apr uodate all the custom visuals have stopped working for android as well.

Type of mobile device type: Nexus 5, Samsung Edge

OS version:  Android 6.0.1

Region/country/language: India

App build version : 2.2.160407.11839

Name of the report: Sourcing mobile dashboard

Steps to re-create the issue you reported: None of the custom visuals are showing. All the pages having custom visualization eithe crashes the app or showing empty visuals.

any update on this would greatly help.

Gaurav Singh

[RomiK]

Hi,

Thanks for the update we are looking into this!

[gsingh]

@RomiK Any tentaetive date for solution?

or any workaround for this bug?

Actually some of these reports are regularly used by business. In case of uncertainity/no workaround we will have to chage visuals/design. Thanks ahead

Gaurav Singh