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Frequent Visitor

Connect to Report Server Issue [Android]

Hi,

We have Power BI Report Server On-Premise with Integrated Windows (Active Directory).

 

Everything works as inteded, We can open the dashboards on Web and Publish everything sucessfully.

 

However, I've installed Power BI Mobile on 2 Android devices (Android 10 OnePlus 6 and Android 9 Asus Zen) to test the access and I'm facing the following Error:

Screenshot (25 Feb 2020 16_05_31).jpg

 

I've tested the access on iPhone and its working fine.

 

We are using Report Server (Jan 2020) and Dekstop (Feb 2020).

1 ACCEPTED SOLUTION

Accepted Solutions
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Frequent Visitor

Re: Connect to Report Server Issue [Android]

Thank you for your support.

 

The issue has been resolved due to an issue in the chain of our domain SSL certificate, we've updated the certificate and we were to connect successfully. 

I will mark this as solved for future references.

View solution in original post

7 REPLIES 7
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Community Support
Community Support

Re: Connect to Report Server Issue [Android]

Hi @nbinobied,

Have you tested with a natural android system device? I'd like to suggest you to confirm if this issue is related to compatibility with the customized android system.

In addition, you can also contact to power bi mobile team to ensure if this related to the new version mobile app.

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin
If this post helps, please consider Accept it as the solution to help the other members find it more quickly.
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Frequent Visitor

Re: Connect to Report Server Issue [Android]

Hi @v-shex-msft, Thank you for your reply.

 

I don't have access to a Stock android at the moment, such as Pixel.

 

Is there a direct contact that I can contact the mobile team, or should I post this issue at the Issue fourms?

 

Thank you.

Highlighted
Frequent Visitor

Re: Connect to Report Server Issue [Android]

Hi,

Any support for this issue? 

The project has been halted due to this issue.

 

Would appricate any help.

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Power BI Team
Power BI Team

Re: Connect to Report Server Issue [Android]

Hey @nbinobied ,

 

Can you check is you are able to connect to the Report Server from the device browser? 

 

Thanks, Maya

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Frequent Visitor

Re: Connect to Report Server Issue [Android]

Hello @mshenhav 

Yes, I'm able to login and browse the dashboards using the Device Browser (Chrome).

 

 

Thank you,

Nasser

 

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Microsoft
Microsoft

Re: Connect to Report Server Issue [Android]

hi @nbinobied,

 

thanks, for your report

can you contact us at mpbisup@microsoft.com and we will try to assist

 

Ori 

Highlighted
Frequent Visitor

Re: Connect to Report Server Issue [Android]

Thank you for your support.

 

The issue has been resolved due to an issue in the chain of our domain SSL certificate, we've updated the certificate and we were to connect successfully. 

I will mark this as solved for future references.

View solution in original post

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