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naijacoder Frequent Visitor
Frequent Visitor

Can't login to Power Bi Mobile android app

Hi All,
    I donwloaded Power BI app from google play store hoping its going to just work like a charm but i'm getting error:-

 

We couldn't sign you in
Something went wrong duing authentiction process

 

Anyobe got this error before or can anyone help Smiley Sad
The app is for sure the latest app

 

13 REPLIES 13
Assaf Frequent Visitor
Frequent Visitor

Re: Can't login to Power Bi Mobile android app

Hi,

 

Thanks for informing us about the problem.

 

Can you please send your tenant name, and device information such as model, brand, android version?

Can you please try to login from another device if it's possiable?

 

You can also address to our support mail mpbisup@microsoft.com if it's more convient.

 

We will be happy to help.

 

Reargds,

Assaf

 

naijacoder Frequent Visitor
Frequent Visitor

Re: Can't login to Power Bi Mobile android app

my tenant name is :- collabpoint
Device :- Xaomi model 2015161- (Redmi Note 3)

Android version:- 7.1.1

 

I can successfully login from desktop etc...

 

Hope to hear from you.

 

 

Thanks

Community Support Team
Community Support Team

Re: Can't login to Power Bi Mobile android app

Hi @naijacoder,

 

I think you should check your account first, some of the domain/company setting only allow the verificated account to login.

 

If this is a case, you should submit the request about login in mobile app, after finish the verify steps, you can login in your account to mobile app.

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin Sheng
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.



For learning resources/Release notes, please visit: | |
naijacoder Frequent Visitor
Frequent Visitor

Re: Can't login to Power Bi Mobile android app

Hi Xiaoxin,
Thanks for the reply but no sure what you meant.
How can i confirm my account when i told you i can login normally via the desktop and web.
Direct me to the mobile app login you are referring to.

Highlighted
Community Support Team
Community Support Team

Re: Can't login to Power Bi Mobile android app

Hi @naijacoder,

 

>>How can i confirm my account when i told you i can login normally via the desktop and web.

For example, if I try to login in my microsoft account to power bi mobile, I have to pass the phone authentication.

 

Regards,

Xiaoxin Sheng

Community Support Team _ Xiaoxin Sheng
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.



For learning resources/Release notes, please visit: | |
Assaf Frequent Visitor
Frequent Visitor

Re: Can't login to Power Bi Mobile android app

Hi,

 

Thank you for the information.

 

Did you tried to login from a differnt android device?

Do you changed your lock screen recently?

 

Thanks,

Assaf

naijacoder Frequent Visitor
Frequent Visitor

Re: Can't login to Power Bi Mobile android app

No not at all
Haven't tried to login from a diffrent device

Assaf Frequent Visitor
Frequent Visitor

Re: Can't login to Power Bi Mobile android app

Hi,

 

We suspect that the problem is in the device\android version and it's comunication with the android keystore.

 

The problem is loading data from a storage that Android provides when applications trying to read from (it's less related to the application itself).

 

It may be a combination of device type with android version 7.1.1

We are looking at this issue.

 

1. Can you please change the device lock screen? Try to remove it and than login to the application.

It's somthing that we notice in our internal testing that may help.

 

2.which language your mobile device?

 

3. If you have the option to test it from a differnt device than it will help.

 

If it will not help than please address to our support mail mpbisup@microsoft.com for further investigation.

 

Thanks,

Assaf

 

naijacoder Frequent Visitor
Frequent Visitor

Re: Can't login to Power Bi Mobile android app

Thanks for the reply Assaf

1. Can you please change the device lock screen? Try to remove it and than login to the application.

It's somthing that we notice in our internal testing that may help.

 

Will give this a shot

 

2.which language your mobile device?

 English

3. If you have the option to test it from a differnt device than it will help.

Will do and let you know