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Frequent Visitor
Posts: 5
Registered: ‎11-02-2015
Accepted Solution

Android Issues

Have been using the Android app for a few weeks and until about 2 weeks ago it was working fine-ish.  However it's stopped opening for me.  I've gone as far as to uninstall and reinstall and it hasn't helped with the issue.

 

I was planning on demoing some new tips and tricks i learned while at PASS Summit last week to a client, but haven't been able to get the mobile up and running to really add that last little bit of flash.

 

Anyone else having similar issues?


Accepted Solutions
Moderator
Posts: 143
Registered: ‎06-24-2015

Re: Android Issues

Hi,

the latest Android update includes several stability improvements including some fixes for HTC one.

Pleas download the latest update and let us know if you are still encountering issues

View solution in original post


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Moderator
Posts: 143
Registered: ‎06-24-2015

Re: Android Issues

[ Edited ]

Hi,

I am sorry that you encounter this dificulties.

Can you share some more info?

What device are you using and with what OS?

Are you getting an error or just the app won't launch?

 

 

Frequent Visitor
Posts: 5
Registered: ‎11-02-2015

Re: Android Issues

[ Edited ]

Trying to use PowerBI Mobile on the following device/specs:

 

HTC One M8 (HTC6525LVW)

Android Version 5.0.1

 

I have uninstalled and reinstalled 2-3 times now.  Current install available to me on Google Play is 2.2.151028.11546 Updated 10/29/2015.

 

The app is simply opening to a whte screen (no borders or anything else), then simply returning to my home screen.  I have not tried a hard reset on the phone so it's possible there something that could help, i'm just not a big fan of doing something like that if there's a cache or something i can blow out instead.

 

Thanks for looking into it, i loved the app when it was working and look forward to working/demoing it again.

Moderator
Posts: 143
Registered: ‎06-24-2015

Re: Android Issues

Hi,

Thanks for the info, we will investigate and get back to you.

 

 

 

Moderator
Posts: 143
Registered: ‎06-24-2015

Re: Android Issues

Hi,

the latest Android update includes several stability improvements including some fixes for HTC one.

Pleas download the latest update and let us know if you are still encountering issues