I have a subscription setup with 4 users. 3 of us receive the email daily at the scheduled time, but 1 of us does not.
I have checked mimecast and there is nothign there for the 1 user who isn't receiving the email, but there is for the rest of us.
If I run this subscription using the run now button it sends the report to all of us including the user who does not receive it automatically.
Please check points below:
1. Please check if the data source has been refreshed.
2. Please ensure that the User Principal Name (UPN) can receive emails.
The data source refreshes at 17:30 as expected and the report sends to the other 3 users in the sub.
His UPN can receive emails as it works when I click run now on the sub.