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republishing of report & data via PB desktop does not reflect data updated in browser PB

described quite succinctly via the title... any pros know how to resolve this issue? Currently im unable to set scheduled refresh for my PB reports, so I refresh my report via PB desktop and republish the updated PB report. Data update date and time at the top center when viewed by others does not accurately reflect the date & time updated, can it at least show the date/time that i republished my PB report? When accessing the pbix file on browser, it does show the actual date and time updated/republished.image.png

Status: Accepted

Hi, 

What is the type of your connection mode in the pbix file?

If the connection type is the Direct query, there is a similar issue:

When a Direct Query report is published to Power BI Service, the refreshed time shows the time in which it was published. However, if I republish it, it will still show the first time in which it was published or the latest refresh (On-demand or scheduled) time, not the published time. 

ICM: 279049447

In the latest update, the engineers are still discussing on this issue.

 

In my opinion, if you want to get a solution for this kind of refresh time problem as soon as possible, I suggest you to open a support ticket to get direct help from the technical support team of Microsoft to have a remote session them to help you to make sure if this is an issue existing in the Power BI.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

https://powerbi.microsoft.com/en-us/support/

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

Comments
v-robertq-msft
Community Support
Status changed to: Accepted

Hi, 

What is the type of your connection mode in the pbix file?

If the connection type is the Direct query, there is a similar issue:

When a Direct Query report is published to Power BI Service, the refreshed time shows the time in which it was published. However, if I republish it, it will still show the first time in which it was published or the latest refresh (On-demand or scheduled) time, not the published time. 

ICM: 279049447

In the latest update, the engineers are still discussing on this issue.

 

In my opinion, if you want to get a solution for this kind of refresh time problem as soon as possible, I suggest you to open a support ticket to get direct help from the technical support team of Microsoft to have a remote session them to help you to make sure if this is an issue existing in the Power BI.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

https://powerbi.microsoft.com/en-us/support/

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

ychua4
Frequent Visitor

@v-robertq-msft 

Hi there, this issue has been resolved.


My company's IT/software dept has allocated me gateway database resource access and ported my dataset to my company's gateway. Scheduled refresh issue has been fixed and data updated widget now accurately reflects the date and time of refresh for dataset.

 

As for the technicalities issue, iirc there was an error code regarding Microsoft Mashup Application not working or in sync, and that were was another error code reflecting privacy level not in sync between the file and that of my organisation's powerbi portal. 

By having the right gateway database resource access, these issues will most likely be resolved.

Thank you for your prompt response Robert!

Have a nice day!