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"Get Apps" button is not appearing in Power BI Service for some users

In the Power BI Service, usually on the apps page there are two buttons, 'Get apps' and 'Get more apps from Microsoft Appsource', both of these buttons are not appearing for some users. 

This is NOT the screen resolution issue that occurs when users do not have any apps. 

 

User has tried multiple broswers, Chrome, Edge, and Vivaldi all with no luck. Cannot access the Micrsoft AppSource from this link https://app.powerbi.com/groups/me/getapps/apps just takes to home screen. 

 

roselilly23_0-1600744762301.png

 

Any suggestions?

 

Status: New
Comments
Community Support

@roselilly23 

 

I cannot reproduce the issue. Try getting a network trace using a tool like fiddler and also try the ‘new look’ experience.

Advocate III

@v-chuncz-msft  The new look option does not work. The issue is only for some users but I have seen it multiple times.