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power bi gateway installation failure

We are getting the error while creating power bi gateway connection at the time of gateway configuration.

Network request returned unexpected error.

The request was aborted: Could not create SSL/TLS secure channel.

   at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context)

   at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(IAsyncResult ar)

 

PersonalGatewayConfigurator.exe Information: 0 : Starting PersonalGatewayConfigurator, Version 3000.130.5+1029ce91f51c73cbf030d57b5feecb16b99c86e8
PersonalGatewayConfigurator.exe Information: 0 : Initialize PersonalGatewayMainViewModel
PersonalGatewayConfigurator.exe Information: 0 : GetConfiguratorStateAsync
PersonalGatewayConfigurator.exe Information: 0 : Configuration client returned null
PersonalGatewayConfigurator.exe Information: 0 : GetDataDirectory: 'C:\Users\opc\AppData\Local\Microsoft\On-premises data gateway (personal mode)'
PersonalGatewayConfigurator.exe Information: 0 : Sign In
PersonalGatewayConfigurator.exe Error: 0 : Exception: Microsoft.PowerBI.DataMovement.GatewayCommon.EmailDiscoveryServiceException: Network request returned unexpected error. ---> System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context)
at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(IAsyncResult ar)

Status: Needs Info

Which is your gateway version in this issue, looks like you have used a personal gateway instead of standard version gateway according to the error message.

 

In addition, which data source you wanted to configure via the gateway, you can consider providing more details about this issue.

 

Best Regards,
Community Support Team _ Yingjie Li

Comments
v-yingjl
Community Support
Status changed to: Needs Info

Which is your gateway version in this issue, looks like you have used a personal gateway instead of standard version gateway according to the error message.

 

In addition, which data source you wanted to configure via the gateway, you can consider providing more details about this issue.

 

Best Regards,
Community Support Team _ Yingjie Li

cgtmse
Regular Visitor

Thanks for quick reply

We are installing On-premises data gateway(personal mode)  Version 3000.130.5

We are getting the error after gateway installation at the time of configuring mail ID.

We are using Window server 2012 R2 standard and database is oracle.

 

cgtmse
Regular Visitor

We have tried again to install Power BI gateway standard mode but facing same issue.

Version 3000.130.5

We are getting the error after gateway installation at the time of configuring mail ID.

We are using Window server 2012 R2 standard and database is oracle.

Server is in private subnet and outbound connection is allowed only for patching through NAT gateway. No inbound traffic allowed on the server directly.

Error is 

Network request returned unexpected error.
The request was aborted: Could not create SSL/TLS secure channel.
   at System.Net.HttpWebRequest.EndGetRequestStream(IAsyncResult asyncResult, TransportContext& context)
   at System.Net.Http.HttpClientHandler.GetRequestStreamCallback(IAsyncResult ar)