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TI_Distrimed

Problem with Power Bi app

Submitted on ‎07-07-2022 03:30 AM Submitted by Advocate I on ‎07-07-2022 03:30 AM
Good Morning When opening any dashboard in the power bi app on android, the message that the report could not be loaded on IOS the screen is white Can you help us? I have prints on some devices as evidence ... View more
Status: Delivered

This issue has been fixed

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  • Mobile
23 Comments (23 New)
aharper382

Background Color Control for the Mobile Report Layout

Submitted on ‎03-24-2017 10:36 AM Submitted by on ‎03-24-2017 10:36 AM
My main report has black background and white text.  When trying to create a mobile view of the report in Phone Layout, I cannot set the background color I want and this causes the text to disappear vs. the default white background, when viewing it on the phone.    Please add functionality to control the background color in the Phone Report Layout view.   Thanks,   Adam Harper ... View more
Status: Delivered
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13 Comments (13 New)
0 Votes
Vaishusharma

How to Convert OLM to CSV File on Mac by Manual Method

Submitted on ‎08-04-2023 05:32 AM Submitted by on ‎08-04-2023 05:32 AM
In the below steps, we mention the whole process to convert OLM to CSV file on Mac by Manual Method: Firstly, you have to import Outlook for Mac Outlook by use of the Import/Export Option. Then, import OLM files and pick out the Import/Export option. Hit on the Export to a file option. After that, Select the Comma-separated value and click the Next option. Next, Choose the path to store the CSV files. In the end, the step hit on the finish option. You can convert OLM to CSV files by using the above method but this method is a quite difficult and lengthy process. Therefore, most users like to use automated methods to convert OLM files to CSV. ... View more
Status: Delivered

Hi  @Vaishusharma ,

 

Thank you for sharing, for other users with similar experiences you can check the post!

 

Best regards.
Community Support Team_ Caitlyn

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6 Comments (6 New)
0 Votes

PULSE Coaching Report not updating.

Submitted on ‎03-28-2023 08:23 AM Submitted by Anonymous on ‎03-28-2023 08:23 AM
PULSE Coaching Report not updating. It still says data as of 3/19. Please see screenshot.   Thank you!     ... View more
Status: Delivered

Hi @Anonymous ,

 

Based on the screenshot you provided, the report appears to be in the Power BI app.

The workspace is your staging area, so your changes aren't live in the app until you publish again. This lets you make changes without affecting the published apps.

 

You may select Update app in the Workspace content view.

For more you may see:Publish an app in Power BI - Power BI | Microsoft Learn

 

Best regards.
Community Support Team_ Caitlyn

 

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1 Comment (1 New)
0 Votes
MichielPL

Mobile only changes not transferring to Power BI Service

Submitted on ‎03-06-2023 03:24 AM Submitted by on ‎03-06-2023 03:24 AM
Using the last Power BI Desktop update, the mobile only changes are not being applied in the Power BI service after publishing. When viewing the mobile layout in the Power BI Service, these mobile only changes have been deleted. In Power BI Desktop:  In Power BI Service (after publishing):   ... View more
Status: Delivered

Thanks for sharing, now this thread will be mitigated.

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  • Mobile
3 Comments (3 New)
0 Votes
danielasabino

I have a problem conecting in my account and cant find any support to solve it!

Submitted on ‎02-23-2023 04:04 AM Submitted by on ‎02-23-2023 04:04 AM
My cellphone broke recently and I lost my Microsoft Authenticator data. Now I cant conect to my power Bi pro account because i'm unable to use de authenticator app. To change the requirements to login I need to enter the account, which I cant.. so Im in a loop and dont know what to do or who to call to reset this. Any ideas?   Thanks ... View more
Status: Delivered

Hi @danielasabino ,

 

You may check this thread What to do if you have lost your Authenticator app ... - Microsoft Community 

And If the user's account can't be accessed via browser then, please feel free to contact our dedicated team that deals with Microsoft Authenticator related issues, please feel free to post this on microsoft-authenticator - Microsoft Q&A to help resolve your issue.

 

Best regards.
Community Support Team_ Caitlyn

 

 

 

 

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1 Comment (1 New)
0 Votes
pbi-report2

payment - credit card

Submitted on ‎02-16-2023 01:16 AM Submitted by on ‎02-16-2023 01:16 AM
When I try to upgrade to Power BI Premium, only accept US credit card. Why?  Can't upgrade without US credit card?   Any suggestion?   ... View more
Status: Delivered

Hi  @pbi-report2 ,

 

The option to pay with a bank account is not available in some countries or regions.

You must use a payment method issued from the same country as your tenant.

Manage payment methods | Microsoft Learn

 

Best regards.
Community Support Team_ Caitlyn

 

 

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  • Mobile
2 Comments (2 New)
0 Votes
Naqvibrahim

Cannot access Admin Account PBI due to Number Change for MFA

Submitted on ‎01-26-2023 07:01 AM Submitted by on ‎01-26-2023 07:01 AM
I recently changed my phone number and my MFA for PBI is on my old number   There is no way I can access or submit report for this issue to Microsoft since I cannot access my account   Any help would be appreciated   I am using a different account to even access this forum ... View more
Status: Delivered

Hi @Naqvibrahim ,

 

According to your question, please refer to following steps and check the result: Sign in to the cloud service portal as an admin>Go to https://account.activedirectory.windowsazure.com/usermanagement/multifactorverification.aspx>Select the check box for the admin account whose Multi-Factor Authentication settings you want to reset>Click Manage user settings>Select the Require selected users to provide contact methods again>click

 

MFA phone number changed and now I cannot login I am the only admin - Microsoft Community

 

Best regards.
Community Support Team_ Caitlyn

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1 Comment (1 New)
0 Votes
ManuelCornu

Paneles en Power Bi Mobile

Submitted on ‎01-17-2023 11:25 AM Submitted by on ‎01-17-2023 11:25 AM
Hola buenas, Una pequeña sugerencia es que se respeten los colores de fondo en los paneles cuando se hace un enfoque en la version Mobile de Power Bi. Hay un problema y es que cuando haces un enfoque en un mosaico el fondo cambia a color blanco por algun motivo sin importar el tema que lleva puesto el panel, esto hace que si tenias alguna visualizacion con letras blancas no se puedan ver durante el enfoque Cuando se Realiza el Enfoque   Como se ve el Panel   ... View more
Status: Delivered

Hi @ManuelCornu ,

 

Si desea sugerir mejoras de características, puede votar la idea y comentar en el foro de ideas para mejorar esta característica. Es un lugar para que los clientes den su opinión sobre los productos de Microsoft Office. Es más, si un comentario es muy votado allí por otros clientes, será prometedor que el equipo de productos de Microsoft lo tenga en cuenta a la hora de diseñar la próxima versión en el futuro.

 

Ideas (powerbi.com)


Saludos cordiales,
Equipo de soporte de la comunidad _ Caitlyn

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1 Comment (1 New)
0 Votes

Issue - "Power BI for Mobile" option duplicated under download menu

Submitted on ‎12-29-2022 08:15 AM Submitted by Anonymous on ‎12-29-2022 08:15 AM
Hello, Whenever i log in into PBi Service, under the download selection, I'm seeing "Power BI for Mobile" twice, the first one being inactive.   Is there other way to report small issues/bugs like this btw?       ... View more
Status: Delivered

Glad it has been solved, now this thread will be closed.

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  • Mobile
3 Comments (3 New)
0 Votes
LaislaFrancisco

Adjust time zone in web service

Submitted on ‎12-15-2022 03:07 AM Submitted by on ‎12-15-2022 03:07 AM
I have a dashboard in Premium capacity that updates all the time and we display values ​​for each hour of the day, but when here in Brazil it is 9:00 PM, the date filter used already considers the following day bringing the incorrect information. Is there anything that can be done? ... View more
Status: Delivered

Hi @LaislaFrancisco ,

 

You may do as the following articles：

Power BI Service Time Differences and How to Fix It (linkedin.com)

How do I set my time zone in Power BI? - Helpshift Knowledge Base Helpshift Knowledge Base

Solved: changing timezone of powerbi service? - Microsoft Power BI Community

 

Best regards.
Community Support Team_ Caitlyn

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1 Comment (1 New)
0 Votes
madhu77

PowerBI dashboard slicers do not work when emdedded in a PPT, and the PPT is rendered on a mobile

Submitted on ‎12-04-2022 10:52 AM Submitted by on ‎12-04-2022 10:52 AM
PowerBI dashboard slicers do not work when emdedded in a PPT, and the PPT is rendered on a mobile, it only works on desktop @support  ... View more
Status: Delivered

Hi @madhu77 ,

 

When you embedded to ppt, it will keep the status of current page, including slicer. But you can't use slicer in ppt.It just embeds the filter in the corresponding state fixed in the ppt.

vmengzhumsft_0-1670231335260.png

If there is any misunderstanding on my part about the problem you are experiencing, please do not hesitate to contact me.

 

Best regards,

Community Support Team Selina zhu

 

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1 Comment (1 New)
0 Votes
hongju

A typo at Home on Mobile app  (in Korean)

Submitted on ‎12-01-2022 05:52 PM Submitted by Advocate I on ‎12-01-2022 05:52 PM
  Hi, Team   Power BI Mobile App(iOS) version: 27.0   I can see two same menus at home, but it’ is not displayed all text at the upper menu. That should be ‘모두 보기’.   Korean   English  Thanks, Hong ... View more
Status: Delivered

Hi @hongju 

Your issue will be fixed in ~4week , please be patient .

 

Best Regards,
Community Support Team _ Ailsa Tao

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  • Mobile
2 Comments (2 New)
0 Votes
hongju

A typo at the metric in mobile app

Submitted on ‎11-25-2022 04:10 PM Submitted by Advocate I on ‎11-25-2022 04:10 PM
Hi, Team   Power BI iOS version: 27.0   When I clicked the metric in mobile app, I found a typo at check-in history. That should be revised as below. %0 -> 0% +%1 -> +1%     We can also see the issue in Korean version.   Thanks, Hong ... View more
Status: Delivered

Hi @hongju 

Issue was fixed for the latest version of the app that will be available on the App Store on December 11th. Please be patient .

 

Best Regards,
Community Support Team _ Ailsa Tao

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  • Mobile
3 Comments (3 New)
0 Votes
paulmmorgan

Slicer "Select all" on mobile view does not work in all configurations

Submitted on ‎10-13-2022 07:00 AM Submitted by on ‎10-13-2022 07:00 AM
"Using a Slicer in Dropdown configuration and am experiencing issues on mobile view only, when implementing "Select All" (and Search) 1. If Search is enabled then the "Select All" function does not work; the current state of "select all" remains unchanged (so unchecking Select all when all items are selected does not uncheck all items, they remain selected) 2. "Select all" may not work when "Search" is turned off either - but it's very random to understand how this bug surfaces   The only way I have found to fix this issue is to delete the control and rebuild it, along with configuring the mobile view.  ... View more
Status: Delivered

Hi @paulmmorgan 

I am so glad to hear that your issue has been fixed . Thanks for your sharing . 

 

Best Regards,
Community Support Team _ Ailsa Tao

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7 Comments (7 New)
0 Votes
hongju

A typo at following tab on mobile app (in Korean)

Submitted on ‎09-29-2022 05:26 PM Submitted by Advocate I on ‎09-29-2022 05:26 PM
Hi, Team   Power BI app iOS version: 26.7 I found a typo at the label for following tab on the mobile app. The label is not consistent with Power BI Service. I think that should be ‘팔로우(미리 보기)’.   Korean   English     Power BI Service   Thanks, Hong ... View more
Status: Delivered

Hi @hongju 

Your issue will be fixed in mid-October . Please wait patiently .

 

Best Regards,
Community Support Team _ Ailsa Tao

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  • Mobile
2 Comments (2 New)
0 Votes
FireFighter1017

Submit an Issue link not pointing directly to "issues" forum

Submitted on ‎09-29-2022 07:54 AM Submitted by Advocate II on ‎09-29-2022 07:54 AM
The "Submit an issue" link in Power BI Service should lead directly to the "Issues" forum. It currently points to the community and makes it not necessarily easy to to post in the right section. Don't get me wrong, I love this community and you need to keep it open and easy to use for all. So please, don't make it complicated to create an issue when you actually have a button on Power BI Service that is suposed to make that easy...  More frustrating and prone to discourage users from posting their issues. ... View more
Status: Delivered

Hi @FireFighter1017 ,

 

Thank you for your suggestion, in order to get a better solution to your feedback, you can post this post to the forum feedback communityCommunity Feedback - Microsoft Power BI Community, where the community Admin will collect and adopt the comments and suggestions from users and optimize the forum.

 

Best regards,

Community Support Team Selina zhu

1 Comment (1 New)
0 Votes
sc27314

Datamart Suspended

Submitted on ‎09-01-2022 01:22 PM Submitted by on ‎09-01-2022 01:22 PM
Hello.   This will  be the second time my datamart has been suspended. The first time I read online that it is better to delete and start over. I decided to the first time as I hadn't had problems for quite a few weeks. It has now happened again right when I was about to finish what I had been compiling there. Is there any fix to this at all?    Its extremely frustrating that there is a notice that pops up when you go to make a data flow that says " Are you sure ? we have Datamarts!" when every answer from a support representative I see online is "delete and start over"   Shouldnt the message be "Warning, this feature is still in Stage 1 preview, it should be used as a test environment only"   Just a suggestion....Hopefully there is a fix.   Activity ID: 6e5e6f17-ed29-4c9e-89a5-881dc0217e66 Request ID: 33110ab9-b4e5-44e8-b1f9-4019c26cfa9b Correlation ID: 4195592f-425d-7465-3964-634cdefbe4d3 Status code: 400 Time: Thu Sep 01 2022 14:14:40 GMT-0600 (Mountain Daylight Time) Service version: 13.0.18945.45 Client version: 2208.4.12891-train Cluster URI: https://wabi-us-north-central-f-primary-redirect.analysis.windows.net/ ... View more
Status: Delivered

Hi @sc27314 

I am so glad to hear that your issue has been fixed . I will change the status to "Delivered" . 

 

Best Regards,
Community Support Team _ Ailsa Tao

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3 Comments (3 New)
0 Votes
hongju

Typo at endorsement on mobile app (in Korean)

Submitted on ‎08-25-2022 10:25 PM Submitted by Advocate I on ‎08-25-2022 10:25 PM
Hi, Team   Power BI Mobile(iOS) app version: 26.6   I tried to see a report information on mobile app, but I found a typo for date format at endorsement in Korean. I issued something similar before. Typo at report information on Mobile app (in Korea... - Microsoft Power BI Community That should be ‘2020년 11월 16일에’.   Korean     English   Thanks, Hong ... View more
Status: Delivered

Hi @hongju,

 

According to the reply from the product group, this issue will be fixed together with another translation issue: https://community.powerbi.com/t5/Issues/Typo-at-metric-activity-on-Mobile-app-in-Korean/idi-p/269678.... Please be patient for the fix. Thanks for your understanding!

 

Best Regards,

Community Support Team _ Caiyun

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  • Mobile
2 Comments (2 New)
0 Votes
hongju

Typo at metric activity on Mobile app (in Korean)

Submitted on ‎08-12-2022 12:09 AM Submitted by Advocate I on ‎08-12-2022 12:09 AM
Hi, Team   I found a typo at metric activity on iOS Power BI app(version 26.6). I issued something similar before. Typo at Goal’s activity on Mobile app (in Korean) - Microsoft Power BI Community   We don’t understand the text(‘QNfi!’). What is that? That should be ‘2022년 8월 5일 체크 인’.   Korean     English   Thanks, Hong ... View more
Status: Delivered

Hi @hongju,

 

The product group is working on the fix and this issue is most likely fixed in the next version released to App Store around September 18th.

 

Best Regards,

Community Support Team _ Caiyun

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2 Comments (2 New)
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