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card tooltip not working on service


last year we inserted in a report a card with tooltip active on a report page;

it worked fine on both desktop and service;

last month we realized that on service card tooltip ceased to work (we don't know exactly when):

on desktop it still works fine;

on service, in edit mode, changing the card z-order (and restoring the original one) seems to be worth, but after saving the problem persists.

It's not a matter of cache (we tried in incognito mode) and it's not a matter of bookmarks or persistent filtering;

is there a bug? 



Status: New
Community Support



I tried the latest version of Power BI Desktop to publish a report and it seems to work fine for me. Try to recreate the report.

New Member

Hi @10246532,

Were you able to fix this issue?
I encounter the same problem – tooltip for Card visual works fine in PBI Desktop December 2020 version but in the current one (March 2021) as well as in the service tooltips don't work


Frequent Visitor

Hi Patrycja

I tried with the same version;

it seems to work, even though sometimes not at the first attempt;

on desktop and service I need to switch to Actual size view; after this is done, it works in Fit to page or Fit to width, too.

I was using this approach to show an help page as a tooltip; to solve my problem I now use a button to jump to the help page.