I am trying to connect our business ZD account through the Content Pack -> Services which initially seems to work just fine (I have an Administrator Account and I get no permission errors).
It spins on "Refreshing Data" and eventually finishes spinning.
If I browse around and go into the Zendesk Dashboard, it is empty. Eventually the "Refreshing data" spinner goes away but the dashboard is still empty. Going into the Zendesk Report, it spins on "Loading Data..." for about a minute (timeout issue?), and then displays an error message saying:
Something went wrong
Unable to load report
Please try again later or contact support. If you contact support, please provide these details.
TimeTue Mar 28 2017 21:44:09 GMT+0200 (CEST)
Manually trying to refresh the data through the contextual menu on the Zendesk Dataset doesn't help. Same thing happens.
Also, the Refresh History is completely empty (going into Dashboard > Settings > Dataset > Refresh History).
We have about 1.5 million tickets in Zendesk, but I guess that is no more than some others.
Anyone else having this problem or can shine some light on the issue?