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YouTube Analytics by MAQ Software - API connection issue



I have just installed the new YouTube Analytics app by MAQ Software and I have an issue connecting to data via API. I have created the API key & creds in the Google API console. I can see the API is properly configured / green light. I am an owner of the channel I wish to get data from - a company channel (I have all the owner rights in YT CMS). In the console, i can see the call coming but 100% is in error. 


Here is the error:


Something went wrong
There was an error when processing the data in the dataset.
Please try again later or contact support. If you contact support, please provide these details.
Data source error: {"error":{"code":"ModelRefresh_ShortMessage_ProcessingError","pbi.error":{"code":"ModelRefresh_ShortMessage_ProcessingError","parameters":{},"details":[{"code":"Message","detail":{"type":1,"value":"The credentials provided for the Web source are invalid. (Source at"}}],"exceptionCulprit":1}}} Table: Channel Details.
Cluster URI:
Activity ID: b77ffed5-5fec-4859-820d-73a37d912037
Request ID: eca887d0-ac31-294d-8525-ec430c374c05
Time: 2020-08-05 13:47:12Z


What am I doing wrong?





Status: New
Community Support

@smarguin ,


Have you check if the key has expired? Also, if this issue persists, I would suggest you contact with MAQ with link below:



Jimmy Tao

Advocate I




Thanks for your quick answer. The key is ok. I have sent an email to MAQ.





Solution Supplier

Hello @smarguin ,


Please check that if you have made privacy level setting for the data source as "Public".


For any further queries or enhancement requests, please contact us at



New Member

Hi there,


I seem to have the same issue.

My best guess would be, that the generated URL to connect to the API is using your default Channel ID instead of ours.


This is just my guess from actually opening the URL given in the sign in screens of your app.