Workspace access release error

[Genival_Junior]

I'm trying to add someone from my company to the Workspace access group, but I'm getting the error message below.

How to proceed?

ID da atividade: dee04ea8-1f55-4009-a114-a4ade4aaf224
Solicitar ID: 7e46fc97-cb74-1949-4dac-de1ba9baafa9
ID de correlação: 44e3e8ee-d29a-7361-04e4-b200c5b5c2e6
Código de status: 404
Hora: Wed Jan 18 2023 10:06:14 GMT-0300 (GMT-03:00)
Versão do serviço: 13.0.19679.83
Versão do Cliente: 2212.2.11664-train
Cluster URI: https://wabi-brazil-south-b-primary-redirect.analysis.windows.net/

[v-yetao1-msft]

Hi @Genival_Junior 

You want to add users in Workspace access ,then you get an error , right ? Is the user in your tenant ? If the user is an external user , you need to invite the user to your tenant first to be a guest user then you can add the guest user to your Workspace access .

Distribute content to external guest users with Azure AD B2B - Power BI | Microsoft Learn

Best Regards,
Community Support Team _ Ailsa Tao

[Genival_Junior]

Hi Alisa Tao,

The user in question was previously configured to have access to the Workspace.

As he was having problems accessing the Power BI Dashboard, I tried to remove the user to perform a new inclusion, from that moment the error began to occur.

I work at a company that has two active organizations, the user in question and I are in different organizations. Searching in Teams it is possible to see that he is registered as a Guest.

Is there any other reason for this error?

Best regards Genival Junior