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'We reached the data gateway, but the gateway can't access the on-premises data source'

since the installation of a new gateway released in Aug'2020 I am getting an error specified in the subject while trying to refresh my datasets in Power BI Service. What makes it weird is that it seems to be random behaviour - approximately every third attempt is uncuccesful while all other are completed normally.
Any idea what could be the reason and how to eliminate it?

Status: New
Community Support



Take a look at Troubleshoot the gateway and create a support ticket for assistance if necessary.