Skip to main content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Register now to learn Fabric in free live sessions led by the best Microsoft experts. From Apr 16 to May 9, in English and Spanish.

saileekumawat88

We couldn't authenticate with the credentials provided. Please try again in chrome

Submitted by Advocate I on ‎04-21-2020 02:55 PM

Hi - 

 

 One of our users are getting following error while using chrome for app.powerbi.com Same works on IE

 

We couldn't authenticate with the credentials provided. Please try again

 

Thanks,
Sailee

Status: New
See more ideas labeled with:
3 Comments (3 New)
Comments
v-yuta-msft
Community Support
Community Support
‎04-22-2020 01:38 AM

@saileekumawat88 ,

 

Does this issue happen when you configure the data source credentails in "manage gateway"? If it is, please check if the issue is valid. If not, please share more details like the data source and gateway.

 

Regards,

Jimmy Tao 

saileekumawat88
Advocate I
Advocate I
‎04-22-2020 06:28 AM

Hi Jimmy - no all sources are in azure . And issue i just with one user. Same user can access reports in internet explorer. Also we tried other office 365 aplication in chrome and they work fine. Clearing cache, history passwords did not worked. 

v-yuta-msft
Community Support
Community Support
‎04-23-2020 01:35 AM

@saileekumawat88 ,

 

I would suggest you create a support ticket here.

Support Ticket.gif 

Regards,

Jimmy Tao

Idea Statuses