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Users getting stuck on "Building your app"

Since last week, users have been complaining that they have trying to open an app that have been using daily for a very long time, have been getting stuck at "Building your app", when they click on the app they are trying to open.  It happens to me a random times for random apps.  I just keep trying until it opens.  Our users are getting frustrated that this keeps happening to them and it's hard for me to duplicate the issue.  We are on Power BI Premium Capacity since June 2020.  Has anyone else been experiencing the same issue recently?

Status: Investigating

Hi,

According to my research, a similar issue has been reported internally, ICM: 264490156

 

But these kinds of ICM are pointed at the specific tenants based on different customers.

 

Therefore, I also suggest you to open a support ticket to get direct help from the technical support team of Microsoft.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

https://powerbi.microsoft.com/en-us/support/

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin

Comments
v-robertq-msft
Community Support
Status changed to: Investigating

Hi,

According to my research, a similar issue has been reported internally, ICM: 264490156

 

But these kinds of ICM are pointed at the specific tenants based on different customers.

 

Therefore, I also suggest you to open a support ticket to get direct help from the technical support team of Microsoft.

https://community.powerbi.com/t5/Community-Blog/How-to-create-a-support-ticket-in-Power-BI/ba-p/6830...

https://powerbi.microsoft.com/en-us/support/

 

Thank you very much!

 

Best Regards,

Community Support Team _Robert Qin