I have noticed Usage Metrics are not updating recently.
It might have something to do with new wrokspace.
Please create a support ticket to get dedicated help.
Best Regards,Qiuyun Yu
Seems like this problem is still persistent.
Is there any updates?
I have raised a work ticket on this issue. The problem appears intermittent - occuring several times this year already. I hope MS put in place a robust fix because I find that the usage statistics are a vital resource in illustrating the value of Power BI to business leads - which in turn gives them confidence to adopt the product into their business processes.