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Usage metrics missing yet again

Is it just us or has anyone else been missing usage metrics over the past few weeks? First it was nothing for a couple of days a week, now we have nothing in any of our workspaces since 03/12/2019. We have a report which compiles all of the workspace usage metrics for the last 3 months which now has a large number of gaps in it.

Are Microsoft just targeting us or are the usage metrics not fit for purpose? (Suspect the latter).

Expect better for Premium capacity.

Status: New
Comments
Moderator

Hi @DanP

 

I would suggest you create a support ticket to get help. 

 

Support Ticket.gif

 

Best Regards,
Qiuyun Yu

Frequent Visitor

Raised ticket will update when I get a response

Frequent Visitor

Got response yesterday, I was told known issue or North Eurpoe cluster, no indication of whether this is fixed or why it happened. Email today saying ticket being closed. Microsoft support a script reading waste of space, no initiative or common sense. Asked me to provide details in email, then asked me for the same details over the phone. Happens every time I contact them, next to useless only interested in closing ticket.