We have found that the report usage metrics are not updating. The last date we have is 18/07/2019. We are based in the Asia-Pacific. I have tried to refresh the tiles but does not affect the results.
It seems a similar issue has been reported in the past but was resolved.
same problem here too
Our usage metrics have last been updated on the 21st July. In the APAC region.
Same problem here too - after initially encountering inconsistent capture of metrics across my reports, I now have no metrics since July 18th
I lodged a support ticket last week with Microsoft re the inconsistent metrics and was told:
After reaching out to product team get to know that this issue is bug that has been face by many customers.
Feature team is aware of this issue and Investigation is currently ongoing.
And the issue will be fixed at the end of the month
I wasn't given a specific date for the fix.
There are numerous threads over time that refer to missing usage metrics. It's somewhat frustrating that Microsoft won't issue a formal statement on the current state of affairs - particularly given that recently updated articles are being posted to promote the use of these metrics - https://docs.microsoft.com/en-us/power-bi/service-usage-metrics
I found a similar issue already reported internally: CRI 135065756. We need to confirm below things firstly to check if it's the same issue:
Best Regards,Qiuyun Yu
In my case, our reports are made available to users through an app that uses the new navigation builder
There are no usage metrics at all for any report since 18th July. I have tried running reports myself through app; workspace and mobile app - all result in no metrics
1. New/Modern workspace
2. seeing metrics data for one report until 19 Jul 2019 and another one until 21 Jul 2019 in one workspace. Another Classic workspace appears to have just updated.
also experiencing usage stats going to an 'old' GUID of the report. After crash recovery, new file with new GUID is created and then published into the service overwriting the old file. Had to save a copy of the usage report with filter set to the old GUID.
Thanks for getting back to me. In response to your questions:
We're having the same issue over here in NZ
Same problem here (South East Asia). I have logged Support ticket with MS. User Metrics is not updated after 17th July 2019