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Urgent!. Issue refreshing dataset located on Azure PostgresSQL cloud database



Yesterday about 10 reports that refresh from a Azure PostgresSQL database stopped refreshing and sending the error message below. I have seeing multiple users with the same issue but not solution so far. These are customer facing reports so there is a high level of urgency. Please advise. Thank you. 







Status: New
Community Support

Hi @mhernandez2021 ,

Simliar issue has been sumbited internal(ICM: 257979704), would update here if there is any progress。


Best Regards,
Community Support Team _ Yingjie Li

Frequent Visitor
Community Support


It has been confirmed as a known issue internal. The ETA for this fix is September 2nd week.

Currently a workaround from PG:

1) Install gateway (if not already installed)

2) Install postgresql driver

3) Create data source for postgresql in gateway

4) Map data source to Dataset in dataset settings page


Best Regards,
Community Support Team _ Yingjie Li