Updated personal gateway not working

[bonsaimad]

Hi,

I get the following error message whn attempting to sign into the recently installed personal data gateway.

"Failed to update gateway details. Please try again.
This request operation sent to net.pipe://localhost/powerbi/personalgatewayconfiguration/service did not receive a reply within the configured timeout (00:01:00).  The time allotted to this operation may have been a portion of a longer timeout.  This may be because the service is still processing the operation or because the service was unable to send a reply message.  Please consider increasing the operation timeout (by casting the channel/proxy to IContextChannel and setting the OperationTimeout property) and ensure that the service is able to connect to the client.

Server stack trace:
   at System.ServiceModel.Dispatcher.DuplexChannelBinder.Request(Message message, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)
   at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)
   at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:
   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)
   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)
   at Microsoft.PowerBI.DataMovement.Pipeline.InternalContracts.IGatewayConfigurationService.UpdateGatewayConfiguration(UpdateGatewayConfigurationRequest request)
   at Microsoft.PowerBI.DataMovement.Pipeline.GatewayClient.GatewayConfigurationClient.UpdateGatewayConfiguration(UpdateGatewayConfigurationRequest request)"

I've tried unistalling the gateway & re-installing, now out of ideas & can no longer refresh any data in the service!

Thanks,

Dan

[v-qiuyu-msft]

Hi @bonsaimad,

1. Check if your environment needs the use of a proxy. If it does, please follow this article to configure proxy for data gateway-personal mode: Configuring proxy settings for the On-premises Data Gateway.

2. If the issue still occurs, please use fiddler to monitor HTTP traffic and share .saz file with us.

Best Regards,
Qiuyun Yu

[bonsaimad]

Hi, All working fine now. Thanks for the info, it was a great help! Dan