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Unable to use two dimensions in visual - breaks when publishing to portal



I am having issues with simple visuals like matrix and clustered column charts, where I want to use to columns from my dimension table in either row/column or axis/legend.


This is working fine in PBI Desktop, but when publishing to the portal I get the common error prompt on the visual:

Can't display the visual -

Couldn't retrieve the data for this visual. Please try again later.
Please try again later or contact support. If you contact support, please provide these details.


When altering the combination by editing the report in the portal the measure works fine. Also in other one-dimensional visuals. But whenever the measure is set to display on two-dimensions - the visual breaks.


Works in Desktop.


Could it be a bug in the portal?



Thank you for looking into it.

Status: Needs Info

Hi @ronny_hagen,


Which data source does the report get data from? Which connection mode do you use? 


If the report import data from data source, would you please share the pbix file so we can try to test on ours side to see if the same issue happens on Power BI service. 


Best Regards,
Qiuyun Yu

Established Member
Status changed to: Needs Info