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Unable to start Power BI after install

I have installed Power BI only to have "We weren't able to connect to the model" error, see details below. I've tried several of the suggested solutions here on the community:

- checked I have correct bit version and tried them both

- Reinstalled from the Microsoft website and the store

- Installed MV C++ 2015

- Run the software as admin



Only older version I found online version 2017 worked, but I can't eddit any of the dashboards as they are newer. 


Feedback Type:
Frown (Error)


Local Time:

Session ID:

May 2020

Product Version:
2.81.5831.821 (20.05) (x64)

Stack Trace:
at Microsoft.PowerBI.Client.Windows.Storage.FileOpenError.HandleError(IWindowService windowService, LocalizedString title)
at Microsoft.PowerBI.Client.Program.TryOpenOrCreateReport(IUIHost uiHost, ISplashScreen splashScreen, IFileManager fileManager, IFileHistoryManager fileHistoryManager, String filePath, FileType fileType)
at Microsoft.PowerBI.Client.Program.<>c__DisplayClass2_0.<Main>b__1()
at Microsoft.PowerBI.Client.Windows.IExceptionHandlerExtensions.<>c__DisplayClass3_0.<HandleExceptionsWithNestedTasks>b__0()
at Microsoft.Mashup.Host.Document.ExceptionHandlerExtensions.HandleExceptions(IExceptionHandler exceptionHandler, Action action)


OS Version:
Microsoft Windows NT 10.0.18362.0 (x64 en-GB)

CLR Version:
4.7 or later [Release Number = 528040]

Peak Virtual Memory:
37.3 GB

Private Memory:
191 MB

Peak Working Set:
265 MB

IE Version:

User ID:

Telemetry Enabled:

DPI Scale:

Supported Services:
Power BI

Status: New
Community Support
Regular Visitor

Hi @v-chuncz-msft ,
I've followed the links you have indicated. I went through the Troubleshoot opening Power BI Desktop link and did the following:

- Installed Power BI On-premises data gateway (personal) - the personal one not the link for enterpirse as I'm not connecting to enterprise data source. - It did not work

- Uninstalled Power BI On-premises data gateway (personal) - did not work

- Run as admin - did not work

- SQL not applicable as I'm not connecting to SQL server. 

- Clean boot did not resolve anything


I'm really lost now. 

New Member

@Peter919  I am having the same issues for over a week now. I still have no solution. Absolute pain!

Regular Visitor

@Blair87 I hear you. Let's see if I get another suggestion from Community Support