Unable to share reports to external users

[phileastman]

For the past week we have been unable to share reports to users external to our domain. When we share to somebody within the company it sends fine but to external e-mails we get the following error message:

Something went wrong
Failed to send email to invite users. Please try again later.
Please try again later or contact support. If you contact support, please provide these details.
Activity ID: de60bebe-d37e-45ba-a6fc-b49cd7b6f180
Request ID: c19e3e7b-f3d0-4471-92e1-237a78cced9b
Correlation ID: d3e06f0d-7d47-3a54-d6a2-6955e5418e6f
Status code: 400
Time: Thu Dec 05 2019 09:36:04 GMT+0000 (Greenwich Mean Time)
Service version: 13.0.11499.187
Client version: 1911.3.022
Cluster URI: https://wabi-north-europe-redirect.analysis.windows.net/

Has anybody else experienced this error or know a fix for it?

Thank you in advance!

[Sudheerv]

Hi @phileastman,

Sometimes the organization IT Admin will block from sharing the reports outside of the organization. 

Check with your team whether it was disabled.
If disabled ask them to enable the feature, so that you would be able to share the reports outside your organization.

We can  only share outside the organization if we have this feature enabled inside the admin portal. Under the Tenant settings your Power BI admin will have the ability to Share content with External users.

If it's enabled but still facing the same issue.  Please contact the support team here. 

[phileastman]

@Sudheerv Thank you for the quick response! I've spoken to IT and found the above settings. It's enabled so we've raised a support ticket for further investigation 🙂

[Sudheerv]

Hi @phileastman,

Is the issue resolved? 

[phileastman]

@Sudheerv - Yes just resolved this morning, we needed to add the external user to our azure directory first prior to being able to send the invite out. Guide we followed is below in-case anybody else has the same error:

https://docs.microsoft.com/en-us/power-bi/service-admin-azure-ad-b2b