We have a report in Power BI server and is unable to remove the row-level access for two users: DOMAIN\USERA and DOMAIN\USERB. There is a message saying: The user or group name 'DOMAIN\USERA' is not recognized.
Consequently, this also makes us unable to add new users as we are also getting the same prompt that either DOMAIN\USERA or DOMAIN\USERB aren't recognized.
DOMAIN\USERA and DOMAIN\USERB are inactive accounts and no longer part of the active directory.
Can you help us advise on what is the cause of this message and how we can get this resoved?