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Unable to refresh dataset

Hi,

 

I'm getting below error code, anyone can help?

 

Something went wrong
Unable to connect to the data source undefined.
Please try again later or contact support. If you contact support, please provide these details.
Cluster URI: WABI-EUROPE-NORTH-B-redirect.analysis.windows.net
Activity ID: 7f51724f-6d29-4c95-a83e-078684ac325a
Request ID: 942891d1-f44e-d2f0-5bd0-3b1867c0d3e9
Time: 2019-05-15 04:08:32Z

 

Thanks,

David

Status: Delivered
Comments
Moderator

Hi @david_nguyen

 

Please go to Dataset Settings, find the dataset, if the dataset requires gateway to refresh, ensure the gateway is online.

 

If the dataset uses the on-premises data gateway, please go to Manage gateways section, ensure the data source connection for the dataset is successful.

 

If the dataset uses the on-premises data gateway(personal mode, in Dataset Settings section, go to Data Source credentials tab, ensure all data sources credentials are specified. 

 

Best Regards,
Qiuyun Yu

Visitor

Hi Qiuyun Yu,

 

I'm using on-premises gateway which is in good status from Gateway Manager tab, also data source is pointing to my SQL is in successful connect status from my specify gateway. Privacy level is set as None for all.

Is there any further instruction?

 

Thanks,

David

Moderator

Hi @david_nguyen

 

I would suggest you create a support ticket to let engineers look into the issue on your side. 

 

Support Ticket.gif

 

Best Regards,
Qiuyun Yu 

Moderator
Status changed to: Delivered