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Unable to import from Marketplace

Hi there,


I ´ve been trying to import visuals from Marketplace, but a sign keeps on showing (for weeks now):

"Could not import visual object. Problem may be temporary. Try later"


I have the latest version, don´t know what the problem could be.

Anyone with the same issue?

Status: New



Does the issue happen in Power BI desktop or service?

Which custom visual do you want to import? You can download custom visual file .pbiviz from marketplace then import the custom visual from a file into the report:


Best Regards,
Qiuyun Yu

JCA New Member
New Member

Hi Qiuyun Yu,


I am trying to do it from Power BI desktop, and it happens with every visual I select.

I took your approach and it worked that way (thanks for the tip!).


Yet, do you know what the problem may be? As it was working just fine before and it is a quicker way to import visuals for further reports-


Thank you again!!




Please try below methods: 


1. Sign in with another account in Power BI desktop then test again. 

2. Update Power BI desktop to the latest version. 


Best Regards,
Qiuyun Yu