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Unable To Start Power BI Desktop (We weren't able to create an empty database in the model.)

I have a user running windows 7 sp1 64 bit OS with all the current updates etc. I tried installing Power BI to her computer and the error shown below was given after launching the application for the very first time. bierror.JPG

So far I have tried the following:

  • Installed the latest version of power bi to date (10/5/2017)
  • Installed the 64 and 32 bit versions. 
  • Installed a version from March 2016 | 64 bit
  • Restarted the computer after each installtion. 
  • All result with the same error.

At this point I can conclude that just her computer alone is what is causing this issue becasue I have now installed and ran successfully on others with the same settings and programs/updates etc. I have already scowered every forum I could find on this and there is only one post saying to get the newest verion. Any tips or suggestions are welcomed.

Status: Delivered
Comments
TKERIC
New Member

Our anit-virus was blocking the application from writing the data to appdata local. After this was disabled the application opened right away. This is resolved.

Vicky_Song
Impactful Individual
Status changed to: Delivered