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BobWong

The visual is not able to show (worked perfectly previously).!!!

Submitted by on ‎04-17-2022 11:47 PM

This visual worked perfectly previously, and now, it hit into a problem. It says: "Can't load the data for this visual. Below is the details generated by the system. Hope someone could help! TIA

 

Activity ID: 417578c9-8b32-4a5b-ad26-eab2924bf76f
Request ID: 03793b04-d67a-fffd-83a0-27bf550aa755
Correlation ID: 4b184ee6-b172-0ce3-b386-5f783823fb0c
Time: Mon Apr 18 2022 14:14:45 GMT+0800 (Singapore Standard Time)
Service version: 13.0.18082.40
Client version: 2204.2.10821-train
Cluster URI: https://wabi-south-east-asia-b-primary-redirect.analysis.windows.net/

Status: Investigating

Hi @BobWong ,

 

May I whether you get issue to load entire report or a specific visual on the report? What kind of visual does this problem happen on?

 

Where do the data of this visual come from? What’s the data source and the connection mode for it? If you it is a data source connected with Direct Query mode, please make sure the gateway is running smoothly with data source configured on it if gateway is needed for this scenario.

 

In addition, do you use any calculated column or measure to create your visual? Could you please try to temporarily remove these calculation from your visual to see whether issue is caused by them? Thanks in advance!

 

Also, if your visual is created with R/Python, you may get load issue.

vcazhengmsft_0-1650431917345.png

 

Best Regards,

Community Support Team _ Caiyun

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v-cazheng-msft
Community Support
Community Support
‎04-19-2022 08:20 PM
Status changed to: Investigating

Hi @BobWong ,

 

May I whether you get issue to load entire report or a specific visual on the report? What kind of visual does this problem happen on?

 

Where do the data of this visual come from? What’s the data source and the connection mode for it? If you it is a data source connected with Direct Query mode, please make sure the gateway is running smoothly with data source configured on it if gateway is needed for this scenario.

 

In addition, do you use any calculated column or measure to create your visual? Could you please try to temporarily remove these calculation from your visual to see whether issue is caused by them? Thanks in advance!

 

Also, if your visual is created with R/Python, you may get load issue.

vcazhengmsft_0-1650431917345.png

 

Best Regards,

Community Support Team _ Caiyun

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