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The gateway operation has been cancelled explicitly by the user or from a timeout.

This issue has been occuring for the past week, only for one specific report. Publishing from the desktop client still works normally and is being used as a manual refresh.

 

Details Type Start End Status Message

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On demand‎21‎/‎09‎/‎2017‎ ‎4‎:‎40‎:‎43‎ ‎PM‎21‎/‎09‎/‎2017‎ ‎4‎:‎40‎:‎48‎ ‎PMFailedThe gateway operation has been cancelled explicitly by the user or from a timeout.
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Cluster URI:WABI-AUSTRALIA-SOUTHEAST-redirect.analysis.windows.net
Activity ID:7dd408fd-4b55-fb2a-f658-f4ee455e628b
Request ID:aaa60cac-2613-6f12-5123-07545360ad93
Time:2017-09-21 06:40:48Z
Status: Accepted
Comments
v-haibl-msft
Microsoft

@sconnell193

 

A similar issue has already been reported internally to Power BI Team: CRI 47607387

I’ll post here once I get any update about it.

 

Best Regards,
Herbert

Vicky_Song
Impactful Individual
Status changed to: Accepted
 
tringuyenminh92
Memorable Member

Hi team,

 

it seems some problem with Australia data center?

 

On demand9/22/2017, 2:18:57 PM9/22/2017, 4:19:16 PMFailedThe gateway operation has been cancelled explicitly by the user or from a timeout.
Cluster URI:WABI-AUSTRALIA-SOUTHEAST-redirect.analysis.windows.net
Activity ID:f8b127f0-9e09-c323-b22b-10a321821fdf
Request ID:5bba1f4f-251f-32d1-10be-5d966a98a656
Time:2017-09-22 09:19:16Z
thiagofcs
Frequent Visitor

Hi,

 

I have the same problem trying to refresh a dataset in PBI Services with gateway pointing to our SAP BW database. 

 

Others datasets using the same SAP BW connection are working with no problem. Using PBI Desktop works fine too.

 

sconnell193
Regular Visitor

Hi,

 

The problem seems to have been resolved. No refresh issues for the past 24 hours.

 

Regards

tringuyenminh92
Memorable Member

My manual refresh done with status: Last refresh succeeded: null 😞 

sconnell193
Regular Visitor

Unfortunetly the problem has started again.

jderekc
Helper IV

We have the same problem, but we are not in Australia.  We are in the southeastern United States.  I get an error stating the following:  "The gateway operation has been cancelled explicitly by the user or from a timeout."

 

Here are the error details from an example:

Cluster URI:WABI-US-NORTH-CENTRAL-redirect.analysis.windows.net
Activity ID:446a4a37-519c-44a0-9105-d79723178d92
Request ID:b6f04355-8745-d344-9770-4f37bf65568d
Time:2017-09-25 13:34:25Z
tringuyenminh92
Memorable Member

This morning it's working, but I still would like to know the root cause so I could report it to my team.

matthewt
Frequent Visitor

We've been having the exact same issue without much success.

 

For some people, updating the gateway was successful, for others there were issues with their dtaset relationships.
I've been through all of these without any success. We can only manually work on the desktop and republish.

 

Error details:
The gateway operation has been cancelled explicitly by the user or from a timeout.
Please try again later or contact support. If you contact support, please provide these details.

 

Cluster URIWABI-AUSTRALIA-SOUTHEAST-redirect.analysis.windows.net
Activity ID2d5f988f-ddaa-43f2-8cb3-ea917608647f
Request ID2515abb1-9443-5c63-dda1-e827d6270dd6
Time2017-10-10 06:22:33Z