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The gateway is either offline or could not be reached

Hi,

 

We have installed a gateway that has been running for over a year and today 18/11/2019 none of our reports can be updated because the gateway appears as offline.

 

In Power Bi Status we see that there is an "Awareness" about it, but we are in a productive environment and we can not update the hundreds of reports by hand. Any alternative? We need an ASAP solution because it depends on multiple users.

 

@Anonymous 

Many thanks in advance

 

Status: New
Comments
v-qiuyu-msft
Community Support

Hi @subirana21

 

You can see the known issue listed in Support site: 

 

q1.PNG

 

Best Regards,
Qiuyun Yu 

subirana21
Frequent Visitor

We still can't use the gateway. Can anyone give us a solution? We urgently need it to work as soon as possible 

 

@v-qiuyu-msft 

 

subirana21
Frequent Visitor

Solved! We had to restart our gateway