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Subscriptions to Paginated Reports are losing Parameters and returning to defaults.

After creating a subscription to a paginated report and saving the subscription, the parameter values are lost and reset to default values which cause the reports delivered via email to be wrong. 

Status: Accepted

Hi @Jeff_Rauh ,

 

 

We have reported your issue and have submitted to internal icm 337859067 , engineers are doing their best to fix this issue . please be patient and I will give you feedback here once there is any progress.

 

Best Regards,
Community Support Team _ Caitlyn

 

Comments
v-caitlyn-mstf
Community Support
Status changed to: Investigating

Hi @Jeff_Rauh ,

 

You’ll see a new drop-down menu in your subscription pane that allows you to select one of two values when you’re creating your subscription if you have selectable parameters in the report.  By default, it will use the current parameter values you have selected to view your report.  Make sure you select your values and run your report prior to creating your subscription to ensure the correct parameter values are captured.  If the report author has setup default parameter values for all of the selectable parameter options, you will have the option to use those instead.

vcaitlynmstf_0-1665021219591.png

 

 

Please check your selection.

 

Best Regards,
Community Support Team _ Caitlyn

 

Jeff_Rauh
New Member

Thank you Community Support Team _ Caitlyn for the response.  However, I created the subscription exactly how you described and after the resulting report is next executed the report delivered has used the default values. 

v-caitlyn-mstf
Community Support
Status changed to: Accepted

Hi @Jeff_Rauh ,

 

 

We have reported your issue and have submitted to internal icm 337859067 , engineers are doing their best to fix this issue . please be patient and I will give you feedback here once there is any progress.

 

Best Regards,
Community Support Team _ Caitlyn

 

MarkPalmberg
Advocate V

I wonder if we're suffering from a related issue. I'm an admin on a workspace (via a mail enabled security group), and I:

 

  • Can't see the full list of users who I know have active, working subscriptions in the workspace
  • Can't create a paginated report subscription that persists after saving.

I worked with a user today to confirm that she, too, is unable to save a paginated report subscription. She's also unable to delete an existing subscription (I don't know when it was created...I can't see it in the workspace). We have premium capacity and pro licenses for our users.