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Subscription to emails result in grey image in the body of the email

 

 

Hi,

 

Need some help in figuring out what can cause a report/dashboard that I've been subscribed to come out with no image.

The links however, work perfectly fine and by clicking on the "Go to dashboard" button the dashboard and then reports are open.

I've attached a screenshot of the subscription image we all get in the organization.

I also checked with a different model and still got the same grey image.

 

Any idea?

 

Thanks,

NH

 

 

 

Status: Accepted
Comments
Microsoft

@nhol,

You get blank dashboard in subscription email, right? if so, this is a known issue.

Please provide me your email address, tenant id, dashboard URL and tenant location via private message. I will report your issue internally.


Regards,
Lydia

Helper II

We are having the same issue.  If you're asking for tenant ID and tenant location, please define tenant as I'm unfamiliar with that term.

Helper II

For us, it appears that it impacts subscriptions to Dashboards only, not subscriptions to Reports.  Please advise asap.  Thanks.

Helper III

That is true. after re-checking and investing this today, it appears to impact only dashboards NOT reports.

 

Impactful Individual
Status changed to: Accepted
 
Helper III

Sorry for my ignorance but what does it mean that the status has been changed to "Accepted"

Microsoft

@nhol,

It means that this is a known issue, and engineers are working on this issue.

Regards,
Lydia

Helper II

If it's a known issue, curious to know why it isn't listed on the support site as a known issue under the Awareness section?  I'm sure that would help others from having to hunt down answers.  Thanks.

Helper III

Hi,

 

Any update on this one?

Am I the only one in the entire community who use this subscribing functionality... that's odd...

 

Thanks!

NH

Microsoft

@nhol,

Please also check update time in Power BI support . I will also monitor this issue internally.

Regards,
Lydia